Samurise Kura

Расположение хорошее, однако рядом нет магазинов. Питьевой воды в номере тоже не было, поэтому пришлось идти ночью по холоду минут 10 до ближайшего 7/11. В комнате прохладно. Обогреватель был на максимуме, но комната так и не прогрелась.

Excellent location, just a few minutes walk from Kawaguchiko Station. The room was spacious with a tatami bed and a bunk bed, it can comfortably sleep 3 people. There is also an air purifier in the room. The bathroom and toilet are shared, they are spotless.

Staying at Sumarise Kura was a huge disappointment. Be very careful. We booked a room with a private bathroom and toilet and trip.com confirmed it in our booking details. However, Sumarise Kura DOES NOT HAVE rooms with private bathrooms and toilets. Everything is shared! No hotel management could help you with requests. Checking in is done on an iPad at the entrance. The hotel does not have any staff present. We shared the hotel with very loud students. The walls are thin and to open your room door, you had to use a very noisy locker. We fell asleep late and woke up many times during the night when people were going to the bathroom. The hotel was clean(only the rooms), but very uncomfortable and noisy. I used WhatsApp to contact the management. They did not know their hotel was advertised on trip.com and stopped responding after a few messages. I still have not received a refund from trip.com. I am only getting emails that they are verifying the situation with their partners. This is very dishonest behavior on their part!! The services provided by Sumarice Kura are far from what is advertised on this website!!