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Fairfield Inn & Suites Fresno River Park
4.1/5104 Recensioni

Fairfield Inn & Suites Fresno River Park

Fresno|2.72km dal Cedar Tree Village
This hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.
Extended Stay America Suites - Fresno - North
3.4/5102 Recensioni

Extended Stay America Suites - Fresno - North

Fresno|2.73km dal Cedar Tree Village
I came here on a 13 week assignment, before getting here I called to make sure that my reservation was complete and to make sure that I could pay monthly as I will be here for the next 3 months. I spoke with Cody who happens to be THE WORST hotel manager I have ever met.Who stated that I would need to pay up 2 weeks ahead and then I would be able to pay the monthly. Ever think about getting rid of him? I have talk to him almost weekly and Ive been here 4 weeks, because they have over drafted my account on numerous charges that have come up to well over $800 alone because they find it funny, I guess, to continue to try to draft my account for what ever amount they want. They have made my account so over drawn that I can't even afford to pay for my regular bills that come out automatically. I am in debt, where as when I came here I wasn't Speaking with this Cody guy is a complete waste of time. He as left me on hold, he never returns my call, he has had held my packages that have come in the mail until they can deduct money from my account. The front desk people are rude, they never state their names and when you ask you, ”My name is J”. Really? Ive worked in customer service before and the first thing you know is to let the customer know who they are talking too. Oh wait this isn't a 5 star facility. I have asked that they clean the air vent in the bathroom because it looks like they haven't cleaned it since the 80's. They still haven't cleaned it. So their salute to cleanliness and protocol for covid measures is non existent. I have pictures and screen shots of my account to back up everything that I have stated. I have contacted corporate about my issues seeing as how talking to Cody is like talking to a Attention Deficit Adult. Yea I said it and I mean it. If corp doesn't take these concerns to heart and find out a way to get me my money back and stop dipping into my account when ever they want I will MOST certainly obtain an attorney. We travel nurses are here for a safe, clean, customer friendly place to stay and to get treated like this is deplorable.

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Leggi le recensioni degli ospiti sugli hotel di Fresno

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Fairfield Inn & Suites Fresno River Park
4.1/5104 Recensioni
This hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.
Courtyard Fresno
4.2/5102 Recensioni
Hotel carino in città. Ristorante vicino e colazione è decente.
SpringHill Suites Fresno
4.2/5101 Recensioni
Tutto bene, camera grande piscina, piccolo market in hotel
Summerfield Inn Fresno Yosemite
3.9/5102 Recensioni
Coraggio, dormire a casa completamente, 123456
Country Inn & Suites by Radisson, Fresno North, CA
3.9/5101 Recensioni
Il servizio era buono.Sono persone carine, ma quando andiamo in camera la batteria non funzionava molto bene, c'era i capelli sul bagno e una capsula in bottiglia sul pavimento, e la microonde non era stata pulita. Devono avere un po'di tempo per pulire la stanza, ma non era un cattivo soggiorno. Molto tranquillo, e rilassante.
Holiday Inn Express & Suites Fresno (River Park) Hwy 41
4/5101 Recensioni
Dopo aver viaggiato in treno e aspettato un'ora per un Lyft, mi sono presentato all'hotel entusiasta di entrare nella suite spa che ho prenotato tuttavia al mio arrivo. Sono stato informato che l'hotel era esaurito e avrei bisogno di trovare altre sistemazioni. L'addetto è stato disponibile a chiamare tutti gli hotel della zona fino a quando non sono stato in grado di assicurarmi una camera dall'altra parte della strada a LaQuinta. Gli hotel erano perfetti. Sfortunatamente questo sito ha pubblicizzato e mi ha addebitato una stanza che non era nemmeno disponibile. 3/20/21

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