Utente ospite
22 ottobre 2024
We booked early October, two rooms with King beds. We traveled 5 hours from Boston for a family reunion. We checked in online and also contacted them directly to let them know it would be a late check in. We arrived and the front desk says casually....oh we are over booked, we only have one of your rooms available, they gave you room out late afternoon. She had an awful attitude and says "it's not my fault", then says "there are other places to stay around here". I said "so you expect us to drive around an area we know nothing about"? She made three phone-calls to local hotels and there was nothing available. We stood in this lobby for an hour. No manager on property until Monday. Finally I said "give us the one room and please get us a couple of roll away beds. We get to the room and the "one" roll away is stuffed in the room, bed not made and 4 pillows for 5 people. No extra blankets. This was an awful experience and to top it off, I was told I would receive a call from the Manager and still haven't. Tried calling and it rings 5 times and call drops. I use Marriott for my company's employees so often and now I shall re-think using them. Wait, the best part is, she asked me for a credit card for incidentals. Yikes, where is management when you need it and where is the phone call from said management. We have 5 rooms in NY City in November and if I do not hear from them with any sort of make up, I will cancel all 5 rooms.
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