Our experience at this hotel was a complete nightmare and marred what was otherwise an incredible trip through China. From the moment we arrived, we were met with indifference and incompetence. Despite explicitly asking for English-speaking staff, we were left to fend for ourselves with no assistance whatsoever.
The room itself was a horror show; it was disgustingly dirty, with filth and grime in every corner. Dust coated the bathroom sink, and there were even hairs in the toilet. It was utterly revolting.
But what truly made our blood boil was the hotel's complete disregard for basic services. Despite arranging for parcel deliveries beforehand, they rejected them upon arrival, causing us endless headaches. And don't even get me started on the lack of room service – having to trudge down to the lobby for a simple cup of coffee felt like a slap in the face.
To add insult to injury, the promised welcome gift was nowhere to be found. It was yet another disappointment in a string of failures at this hotel. Not only did they fail to deliver on basic cleanliness and services, but they also neglected to provide the simple gesture of a welcome gift, as promised. It was the cherry on top of an already disastrous experience, leaving us feeling completely disheartened and betrayed. This was the only bad hotel experience we had during our entire trip through China, and it stuck out like a sore thumb compared to the other five hotels we stayed at. It's a shame that such incompetence can overshadow what should have been a memorable journey.
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