Hotel a 4 stelle popolari a Fortaleza

Hotel ben situato, pulito e organizzato. Tuttavia, per due giorni consecutivi, i funzionari entrarono nella mia camera con me a letto. hanno sostenuto di fallimento nel sistema. È stata una situazione disturbo. Prendendo questo slitta tutto è successo bene e i dipendenti sono stati ben educati!

I know this property as I had stayed there previously and it is to be remembered for the excellent meals available for breakfast, lunch and dinner! Buffet options featuring an outstanding variety of meat, fish, chicken, vegetables and so many combinations! Typical Brazilian meals such as the feijoao are deliciously prepared here! Waiters Andre and Wilson are among the best as they are so kind, humorous, smiling, and serviceable in the restaurant and they are the ones that encourage to come back all years! Other advantages of this Brasil Tropical hotel are very well-known including the location close to the beach, ample rooms with views to the amazing Meirelles skyscrapers and sorrounding area, and a swimming pool located in the ”cobertura” (roof) allowing to have sun baths and also the service of drinks. But what was a complete unpleasant surprise was the fact that at check in Mr Alysson charged me a fee of 215.47 Reais that is fully improper and incorrect as my prepaid booking was completely prepaid in advance (redundancy in my statement is on purpose) and the voucher very clearly stated that my reservation was fully prepaid. Brasil Tropical hotel is the only one doing this in Fortaleza and perhaps the only one in the whole Brazil! I was astonished to see how rude and intransigent Mr. Alysson was as he even did not allow me to get in touch with my travel agency. At a later stage, I spoke with the hotel manager Pedro Ruau and he explained me that the fee was because my travel agency used Decolar as intermediary, which is used to charge the 10% to the guest. But the one who loses was me and no other than me! For this reason and only for it, I am not composing a review featuring this establishement as excellent (because for all the other reasons it is a very good beach hotel).

Estadia maravilhosa... minha esposa não queria mais ir embora. Apesar de o hotel não ser à beira mar, fica localizado a poucos minutos da orla. O mercado Pão de açúcar fica a cerca de 50 metros do hotel. Quando chegamos, fomos surpreendidos com um upgrade de quarto. Ficamos hospedados em uma suíte com vista para piscina, no último andar, com ducha e cama king size. Durante momentos de relaxamento na piscina, nos foi servido uma bandeja de frutas (cortesia). Todos os funcionários nos trataram muito bem. A academia 24 horas com aparelhos de qualidade é um forte ponto positivo. Café da manhã excelente, com alimentos frescos e opção de tapiocas feitas na hora. Percebe-se o quão a gestão é detalhista. Recomendaria o hotel a um amigo.

Dio benedica tutti noi luogo benedetto da Dio un uomo che è la sicurezza da lì è un uomo benedetto da Dio è stato usato da Dio per parlare con me e con mio marito credo nel nome di Gesù Cristo di Nazareth gloria al nostro unico Dio Santo Altissimo nelle alte altezze, Signore Tu sei Dio buono in nome del nostro unico Signore e Salvatore Gesù Cristo di Nazareth Nostro unico ABA PAdre Gesù Cristo di Nazareth Amen !

Hotel con 4 ascensori, buon colazione, con molte tavoli, piscina legale, appartamento pulito , con un letto molto buono. Mi è piaciuto tutto. E ben situato.

I booked used *********** and as a mistake, I booked a standard room when I wanted a better category. But because it was paid straight away I couldn't modify it I sent an email to the reservations team trying to upgrade, but the communication was painful. They told me in the end to ask in reception at the check in time - So I did. In the check in I asked for a room with a balcony and a view if possible, they checked and gave me a room with balcony and pool view, which was also the very last room in the corridor, so it also had the beach view - I paid for this upgrade and was happy with it. Room had a strong water smell, but I left the balcony open for a while to see if it helped. After a day I noticed that the aircon doesn't work in the room - it basically stays at 23/24 degrees the whole time - which can be quite warm while sleeping. (Fortaleza was 35 degrees around our stay, and very very warm) I complained to reception, they asked someone to check. I had to complain again later on same day. Again they sent someone over to check while i was out. I came back, stayed a few hours in the room and had to complain at night a third time, the air instead of going down temperature wise, it kept going up, getting to 24.5/25 while we were in the room. When i complained the third time i was advised that they were aware that the temperature wasn't changing in the room, and that they would need to move me. This would be ok if anyone had even called me to let me know, but they let me stay in the room for hours waiting for me to complain again. They asked me to move to a room in another floor, without a balcony, explaining that it was the same category of room, however I had requested a balcony and paid for it at the check in. I asked if I could just sleep in another room that night and sort in the morning then another room as I had paid for, but they made me move all my luggage and etc at mid night that day. I was told a manager would talk to me in the morning instead. Morning came and I went back to reception, but no other room or manager was available. I came back to reception at mid day, and again, no manager available or room. I left for the day and came back at 6, where I was advised that my old room was back available and air con was working, and that the manager would like to talk to me. manager came and asked me ”how he could help me?” like nothing had happened, then I had to say that he was the one that wanted to talk to me and I had to explain the whole situation of the last 2 days all over again. he sent me upstairs with the porter to check the room, room was still 23 degrees. I come back and explain that the room is still 23 degrees, which he replies that the checked the room and room was cold. Well, yes, if you go from reception that has no air con at all, when its 36 degrees outside, and go inside a room that the air con is 23/24, it will feel colder. However once you get in the room, with more people, and stay there for the next 8h, that room

I funzionari eccellenti. La nostra camera con molto mofo, tetto tutto mofo. Molto sgradevole. Caffè mattina semplice. Piacere per molte persone. Ma la ragazza si rifiutò di fare omeleti. Non ho capito il motivo. Hotel davanti alla spiaggia. Piscina buona ma la pietra intera libera, molto pericoloso

Le camere possono richiedere una rigenerazione, so che è un po' vecchia, ma funziona, ad esempio, alcune installazioni elettriche per attivare le luci una volta che entrate nella stanza. Le connessioni USB sono molto basse vicino al letto, il bagno richiede un aggiornamento e so che alcuni apprezzano mini bar e così via, ma con solo un set di grandi bottiglie d'acqua sarebbe sufficiente. Il menu per colazione dovrebbe offrire opzioni più interessanti, e per cena è necessario avere opzioni migliori nel menu. Più posti di lavoro e prendere chiamate di conferenza potrebbe essere molto importante perché la velocità Wi-Fi è buona.

Cozy, clean, good breakfast (the restaurant could have a better Air Conditioning system, sometimes the cool air wind is to strong). Very well located, the hotel.has easy access to Iracema beach and the new area at Beira Mar avenue. Rooms are clean, good bad abd shower. Air conditinong is old and noisy (maybe in my room) and it was not cycling very well.

Terrible experience, infuriating. They failed to inform me that I could not have a guest, when a guest arrived they wanted to charge me 250. I pointed out they never informed me of the situation to which they agree, yet they wanted me to pay. In fact the story is more complex and initially they just claimed it was not allowed to have guests full stop, then the version changed with the 250. On top, the gym is one semi functioning machine, the pool is a overcrowded puddle, check in took over 30 minutes, the bed is hard like a rock, and shampoo and conditioner is mixed together. They also are rigid, unresponsive, arrogant, incompetent. Worst hotel o stated in Brazil.