I have stayed at many Hathornes and this by far has been my worst experience. Now don’t get me wrong the front guy was sincere, friendly, and tried to accommodate my request. So that was a plus.
Now let’s get to these accommodations. First, I booked doubles since that was on the site. Well that was a lie they don’t even have double rooms. Next the Penthouse was not in condition for anyone to stay. Overall the room was not clean and my family was very uncomfortable. To the point where it left us stranded at 1am looking for somewhere to lay our heads.
Back to the gentleman at the front desk there was no issues with cancelling my rooms as he understood I was not letting my family touch one thing in that room. I’m not bashing just being brutally honest, management needs to get things in condition for guest to stay and take down the false pictures on the site cause they don’t serve breakfast and the rooms are outdated, smelly, and just overall not suitable for the prices.
Traduci