The staff (ESPECIALLY overnight and late evening) are unwelcoming, rude, and act pissed off if you ask for help with anything at all. They make you feel as though you are bothering them for staying at their hotel. WORST EXPERIENCE EVER. I came here for a “staycation” and I would NEVER recommend to anyone else. I’ve stayed alone or with my husband in Sherwood Park at other hotels for “staycations” and they’ve all been amazing. We have traveled quite a bit in 30 yrs of marriage and this is the very first hotel I’ve actually taken the time to write a negative review for. It’s shocking how condescending and rude the front desk night staff are.
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