Embassy Suites by Hilton Nashville South Cool Springs

Dirty floors they don’t vacuum when cleaning Carpet dirty and just not kept at all. Bathtub stained dirty tile floors. Area outside very nasty. Not inviting at all! This not cheap hotel! Was expecting better. Certainly wouldn’t stay there again

When I checked in after and 8hr drive and went into the room their was trash and food in the floor and the room smelled bad. I don't believe the AC wasn't working. I reported the issues and the front desk said there was no cleaning staff at night to reclean the room and they where over booked by two rooms. After sometime the manager gave me another room. I will NOT stay here again.

Charged for parking in an open lot seems a bit much. Restaurant staff was not very attentive and the menu was very limited. Room has some odor like mildew or something

Our room 521 had black mold showing around the tub. At some point, someone had applied a clear caulking over the mold as an attempted fix. The shower faucet handle was also extremely loose and ready to fall off. At check in, the staff had trouble locating our reservation. It took about 20 minutes to resolve. As an attempt to make things better, we were given a $50 voucher for the on site restaurant. The restaurant was never open during our stay. Very disappointed.

We enjoyed the breakfast. The bed was ok. The room was in need of repairs! Missing shampoo, etc in containers, Screeching doors, tub facets, dirty carpet, etc!

Upon arrival to the hotel room, there was no bar soap. My husband went down to the desk to ask for some the guy at the front desk, who seemed extremely annoyed, told my husband that they were out of soap and they expected a delivery by Tuesday. Soap is a basic amenity that we expected to have the guy at the desk made a huge deal and seem to be very bothered by my husband asking for soap, he rolled his eyes and, radioed someone to find us some soap. We got one small bar. The water got shut off for one night due to maintenance, which was an inconvenience…the hotel did inform us about it that morning. The next Was it the same night that we lost air conditioning. That same night, the A/C went out in the entire building, which made sleeping almost impossible. I believe everyone should have received a discounted rate for that night. On the evening of our arrival, there was a very large wedding party. My son and I had to go back to the car because we had forgotten something. Once we exited the hotel lobby doors, we could not get out to the parking lot. The wedding guests had created a wall of people. I feel that the hotel should have told them to not block the exit…its a fire hazzard at the least. I did not say anything because I doubt anything would have been done. The guy at the desk probably would have just rolled his eyes at me too. I realize these people were guests, but so were we. We had as much right to be there. Probably won’t stay again.

The hotel is beautiful. The people were all very nice. When we stayed there they were having a water issue and they turned off all the water on the hotel from 10p to 7 am. This meant no showers, no drinking water except bottled water during this time. Also meant the ac would not work. Our room was 78 degrees and really stuffy. This did not make the stay enjoyable, from lack of sleep. The pool was also cold, and very cloudy.

At first they gave us the wrong room and told us there was nothing they could do, but then sober associate had our new room cleaned and available to us within minutes. Overall we enjoyed our stay.

We booked a prepaid room on ******* and were delayed at the airport until the next morning arrival after midnight. The hotel would not provide us the room we prepaid for even though we arrived early the next morning before check out time. We had a weddning to go to so we had to get dressed in lobby bathroom even though we had prepaid for a room. Terrible service. Front desk was awful and rude about it. Don’t ever book here.