Hotel Palazzo Guicciardini

One of the worst hotel experiences we've ever had, unfortunately. While the location was terrific, this was hardly a "luxury" hotel. They were understaffed, resulting in piles of dishes on tables in the breakfast room, with one staff person running from the reception desk to breakfast to serve people. The website promises a free Florence museum pass if you stay three nights, but the hotel denied that to us when we checked in, saying it was in our email confirmation that we couldn't have it (that was completely false). We used the "one day" laundry service for clothes that weren't received for 3 days, resulting in us cancelling a day trip elsewhere since the hotel required that we go back to their hotel for our clean laundry rather than them delivering it us. The room was large but ill-equipped with things like luggage stands. Locals had a nightly fire in their fire pit, which blew plumes of smoke into our room for two nights. We left there with weird welts on our arms and legs-- bed bugs?? Do NOT stay in this place. The staff is completely uninterested in service and couldn't have been less helpful. And the price didn't at all justify the room, service, or paltry breakfast.

Our room was number 4 and the most beautiful huge room I’ve ever stayed in. I felt I was in a historical movie. Everything was stunning and the modern shower en-suite was also perfect. The frescoes in the room took my breath away and lying on the bed looking up at the ceiling was amazing . The continental breakfast was generous and set me up for a day of sightseeing.

I booked this accommodation in December 2022, with very good rates. I checked the rates approximately a week before and they had almost tripled. I received numerous confirmations- even up until the day before. After travelling 7 hours by boat, bus and then taxi, I was told I don’t have a reservation? They blamed *********** but it wasn’t that. They obviously got a better price. After months of planning and really looking forward to that hotel, I was extremely disappointed. In the end, after another taxi, we ended up staying at a great hotel near the train station. Luckily they could accommodate us at last minute. As much as the pictures look amazing, I wouldn’t recommend if you want to guarantee a room!!