Thomas Arms Hotel

Go somewhere else. Booked at the last minute as my wife had an early appointment nearby. Looked very shabby on arrival with dirty laundry stacked up outside, went to our room & passed more laundry stacked on the landing, presumably clean. Room was not the best, stains on the carpet & walls, total lack of any toiletries. Terrible night sleep as doors banging at 4am & people moving around. We had booked breakfast but after seeing the state of the place & speaking to the gentleman who appeared to be cooking it we decided to skip it & go elsewhere, he could certainly do with a lesson in customer care. It was probably a nice place 30 years ago. Don’t think we’ll be staying at a Marstons hotel again.

I implore you all to read the honest reviews that encapsulate how I also feel after my one night stay for business. Look elsewhere; you will not regret it! Check in was okay after we eventually managed to park in the small and badly laid out car park. The room was pretty disgusting, tired and with a really bad smell coming from the bathroom. Others have commented on the complete lack of toiletries; what on earth is that all about! I’m glad I had a premonition and packed my son’s lynx shower gel! We didn’t eat that night but had intended to eat breakfast as briefed by the barman. We came down at 8:00 to complete darkness; nobody about at all other than a sign saying we were being watched on CCTV! Went back upstairs and came back down at 8:30 to check out. Still nobody! We left a note asking for our invoice to be emailed to us. Despite a number of phone calls since where they have promised to email us, nothing has been received. We really should raise a complaint against Marstons or the hotel direct but given the generic replies to other reviews I doubt it would make any difference. I don’t write many reviews but felt the need to do so this time to save others a similar experience! Shocking all round!

The curtains were half hanging from the slider, a lot of light came through. The room was very noisy from the traffic from outside, I could hear people talking in the other rooms. The carpet had every kind of stain you can imagine. Every day I was there there were piles of bed linen and towels in the hallways, very messy. In the bathroom the bath was broken, the sealant seams were coming loose and were cracking. The mattress on my bed felt like it had never been replaced. There was also a very oppressive smell and a strong sewage smell for the last 2 days. Finally, all rooms are the same, whether you take a normal, family or suite, the suite is more expensive but was exactly the same as a normal room of my traveling companion. I feel ripped off and cheated. Please let me know if there is a way to get all or part of my money back. I don't like coming here anymore. The Travelodge in the center was better than this hotel.

I think our stay here rates as one of the worst hotel experiences ever. We were greeted well - stayed in the family room. There were cobwebs everywhere and thick dust on the skirting boards. The bathroom was very down at heel , not even a bar of soap available. No towel hooks, dirty shower hose and bath grouting. To turn on the hot tap you needed to hold the nozzle otherwise it revolved. At one point we had hot water coming out of the cold tap . The exterior was untidy and overgrown with overflowing bins near the back entrance . Weeds and cigarette buts, cans and litter everywhere. Inside there were abandoned chairs and general mess near the stairwell and the tables were not properly cleared with crumbs and sauce bottles scattered about. We had booked two nights with breakfast. No one turned up to cook breakfast until 9 am, the place was dark and deserted until the cook turned up . I’ve given one star as the breakfast when it arrived was good. The following morning no one had arrived by 9.10 am so we decided to leave without the breakfast we had booked. We left a confused German traveller wondering where everyone was and looking for something to eat. He set off the alarm in his search for the cook. There is no one on the premises overnight and it appears you’ll be lucky to find anyone in the day. It’s shameful that Marston's continue to charge full price for a stay here . Do not go there!!

Very expensive for what it was! Paid £125 for one night. The place was very tired, dated and dirty. The curtains were hanging off the pole letting all the light in from the wall lights of the pub. It’s very noisy as the windows are thin and it’s on a main road. The main thing that baffled me was no toiletries at all, not even hand soap in the toilet!! The bathroom had mouldy black grout, the tap was hanging on, the extractor fan was gross and full of dirt/dust and surrounded by huge cobwebs!

Mother's day carvery lunch. Great lunch at a very good price. Could we have a Sunday Carvery more often please. Could the friendly staff have an uniform ? Polo shirts or an apron with a logo on. It seems a shame that a little front of house matter is not sorted as a customer asked me yesterday how does this work as he was not sure if I was a member of staff !

Had to wait for twenty minutes to get booked in. Room was small and dated, and in desperate need of redecorating. Bathroom wasok, but smelt of damp . Can't comment on the food, as we didn't have any, as we ate out, with friends. Worth the money? In my opinion, Marstons need to invest, and update the place

Don't bother to go Waited 1 1/2 hours for our food Served by someone who looked as if they had just walked in from the street with his hoody on Where is your pride ? Also believe it or not fish was overcooked and I think the chips that filled most of the plate were from McDonalds Also glass of Merlot £7

Staff are very friendly, helpful and pleasant. This hotel is convenient for my work as I live 50 miles away from my studios and travelling can be difficult in bad weather. I will be using every time I stay in Llanelli. Cannot fault.