pblossom
10 maggio 2024
We were booked for 2 nights at the Karawan Riad by our tour operator. The riad itself was quite beautiful, and our room on the second floor was large. However, as soon as we entered the room, we were bowled over by the strong smells permeating the room. I thought they were using scented candles but there were none. We opened all the windows and even turned on the A/C fans and hoped the scents would diminish but they did not. And there was no escape: the sheets, pillow cases, throw pillows, duvet cover, and towels all had strong perfume-y scents. Likely the laundry soap they use and the products they use to clean the room are heavily scented. There was also a plug-in liquid insecticide in the closet. We spent all night coughing and sneezing and were unable to sleep. My husband’s eyes became horribly bloodshot and swollen. My sinus was totally stopped up. We spoke to the manager the next morning about the situation and was told that there was no other room available; besides, he insisted that our room smelled fine, like all the other rooms in the riad. We contacted our tour operator that we would have to move to another hotel, and we did. He found us a nice room at the Hotel Sahrai, comfortable and no strong scents. The hospitality industry in the U.S. is very aware of scent allergies and does a good job of keeping their facilities as scent-neutral as possible. Strong perfumes and scents are not just annoying but are actually dangerous to people who are allergic to them and should not be dismissed casually. We understand that people in some cultures may be used to, or even love, strong scents but a facility that hosts guests from all over the world should have a better awareness of these issues.
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