Riad Fes Palacete

This Riad is quite beautiful. Like all Riads its all behind a plain door. When you walk in the architecture and detailing is breathtaking. The welcome from the hosts is also very warm. We booked a transfer from the airport. The taxi dropped us at a gate and someone from the Riad walked us the 5 minutes to the Riad. It was very helpful as we might have struggled to find the building on our own. The rooms are very lovely, beautifully furnished. In summary, this is the best Riad I have ever stayed in and have seen a lot.

Please BEWARE! We are avid travelers and I have never encountered or experienced anything like this. My flight was delayed and subsequently canceled unfortunately which meant we missed all our connecting flights and it was a nightmare of a 12- hour situation and heartbreakingly frustrating and disappointing. I was able to cancel this hotel for a refund until Dec. 8th. My flight nightmare was on Dec. 9th. I contacted them immediately to ask for a refund as I didn’t know when I could find the flights to get halfway across the world with kids during the holidays. They stalled, didn’t answer their phones, didn’t respond to my numerous emails, I got the “I don’t speak English” schtick and finally they just refused to accommodate us in any capacity. I was 1 day off from the full cancellation date and they still had 6 days to try and rebook and they refused. I tried to change the date, they refused. It was either I check in when I said I would or get charged the full amount as a no show! Zero empathy Zero sympathy Zero customer service. I like to know what kind of business I am supporting and know this could happen to anyone- 1 cancelled flight caused us to miss are next 2 connections. This place could care less…in their policy no shows are charged the full amount so if I’m a no show, that’s a win for them. This business is run by crooks and gives a bad name to their City.