Extended Stay America Select Suites - Fayetteville - I-49

The on call help was rude. Floors in the room were dirty. They look as if they hadn’t been cleaned in months. Stay away!!!!

This is an extended stay style property, but the clientele here are not the traveling professional that needs a hotel for a few weeks. Think “I just got out of jail or rehab and I need a place until I can get on my feet”. Check in clerk was noticeably high. Room was generally clean but in disrepair (bathroom door wouldn’t shut, shower surround peeling off wall, etc). Several residents just hanging out in the parking lot smoking and purchasing goods and services. Most of the cars in the parking lot were full of belongings. Obviously serving a purpose for some, but I will definitely stay somewhere else next time.

The smell in the hallways made me gag. Thankfully my room was not that way. Everything was dirty & the bright spotlights from the hotel next door made it impossible to have the room dark at night for sleeping. Not that you could sleep on the very hard, springy mattress. I would not have elected the extended stay but other hotels were booked so I was left with this option. I had immediate regrets & will never stay at an extended stay again.

I should’ve taken previous feedback about this hotel more seriously. There were multiple comments about cockroaches that I chose to ignore until I experienced it my self on day one. I tried to call the office as soon as I noticed them in the bathroom only to find out that the phone doesn’t work. I called front desk from my cell since I was on the third floor, Lauren apologized but she said there in nothing that can be done to spray since it’s the weekend. You have to ask for toilet paper and towels- no soap. I guarantee that that particular room has not been cleaned up since I walked on the floor and the shoes were sticking to the ground from all the grease residue from cooking, behind the bathroom door was filthy, sink not clean and both bed were squeaky jut to sit on them. This is by far the worst experience I’ve had in any hotel. I absolutely do not recommend it, please seriously consider the feedback left. I haven’t even mentioned the people outside in the parking lot sitting in their cars, area is not safe either.

We have stayed in Extended stay places before but this was the bottom. A Kitchen but not a glass, plate, fork or anything. No ice machine, smelled like marjiauna in the hallway and no counter space in the bathroom. My wife commented that it it seemed they were going for the absolute cheapest everything from the plastic chairs to sit in to the TV that did not respond to the remote. They also gouged the price because it was a football weekend at over an additional $85 a night over the normal weekend rate. ALL of that we would have made the best of without complaint but when we walked across the “hard wood” floors in our sock feet, the floor was nasty. I can take a lot of things in a hotel but being dirty is not one. I will tell anyone that will listen your place is a solid NO!

The young man at the desk was friendly. Beyond that I have nothing nice to say. The parking lot was full of random sketchy people wandering around. The whole building smelled like a Grateful Dead concert. Our room had guests in the form of roaches already checked in, and the room was disgusting and dirty. The office closed at 10pm, I had checked in about 9pm, got keys and went to grab dinner before seeing room. No way I was staying there. I reached out to hotels com for help. They attempted to contact property w no luck. So I am out $400+ and out another $400+ for a clean room. I am beyond furious and will continue to try and get my money back. Do Not stay here ever....ever, ever, ever

Dirty and in very poor condition. Halls and elevator smelled bad. Our room had things smeared on the headboard, one wall appeared to have mildew growing, bathroom light fixture covered in rust, bathroom floor warped and filthy in corners. Very limited items supplied - no hair dryer, no Kleenex, no bedside lamp, no drapes over broken mini blinds. Very disappointing.

This hotel was ridiculously over-priced and DIRTY. The shower was dirty, floor was sticky & there were BUGS.

This property was very dirty there are people hanging out in the parking lot waiting to be picked up. We immediately asked to be refunded. I saw 2 cockroaches in the hall as we walked to look at the room and then requested a refund. I have never just left a hotel and asked for a refund.