Villa Fatima Hotel by Umbral

I am a receptionist at Pestana Hotel Group and have worked in hotels for 10 years. The lack of professionalism left me indignant. The receptionists spoke as if they were on a “terrace”, inappropriately commenting on the guests, using words that the other guests did not need to hear. During my entire stay, I didn't have internet in the room and they insisted on not solving it. They insinuated that the problem was with my cell phone, when at reception it worked without technical failures. The receptionist Júlia needs to learn how to handle guests, regardless of their skin color. This just proved how much she suffers from mental scarcity.