Hotel Hotel per famiglie a Mesa

My husband and I stayed at this hotel for a convention. The beds and pillow are nice. Also have the separate sitting areas was very convenient. The carpets are not worn down and it is in need of some renovations. The free breakfast was good and the coffee was hot. The location was also prime for a few local restrurants and shopping. I do not have a comparison for hotels in that area as it was my first time in the area.

The hotel was great. The room was spacious, clean, just what I needed to get away for the night & relax. Check-in was quick. My room was even ready early. Tony @ the bar was attentive, & knowledgeable of the menu items. The margarita, & doubletree double were wonderful. Cooper @ the on-site resturant was a great help in letting me know what the options were & getting me settled. Will definitely be staying here again & recommending this hotel to my friends, & family.

This place is a hidden gem! Absolutely beautiful hotel on gorgeous property. The super star is the service, especially the front desk. Alex was truly wonderful! I had some questions last night about my Bonvoy account being on the reservation. He had literally just started his shift and still dove in and helped me! He was friendly, knowledgeable and eager to help. I saw him in the morning when we checked out and he remembered me. Alex was so friendly and helpful. Thank you for a great stay and for

We had to ask for our room to bed made up if we wanted that done or anything else that needed to be done. Clean glassware, conditioner etc that we needed which was annoying. If you book with a 3 party the kind of room you booked is not guaranteed. We had asked for a king size room. When we got here. We were told they didn’t have any. They sent us to an unmade room with two queen beds and we went back and were told oh yes, there was a king and we could have it not sure what that was all about, as far as the conditions of the hotel, they’re great but it’s just the constant having to ask for everything that was so annoying. Oh also, if you book with a third-party, you don’t get any of your Bonvoy points

We stayed at this hotel specifically for its kitchen since we would be in the Phoenix area for weeks.  Overall the hotel is okay but we left for a different, long-term hotel after a week here because it was not conducive to working from the room or working out. Positives: - Front desk and breakfast staff.  Very friendly and helpful. - 1 BR room was spacious.  There is a small table for eating (or work) and another workdesk with lots of outlets but no USB ports. - Location is convenient to major highways and safe to walk around at night. Negatives: - In the room, there are no USB ports, only outlets, and several of ours did not work. - Internet is slow, and when we tried to watch Showtime on the tv, the show literally stopped to buffer every 3 minutes. A/C is very noisy, as is the ice-maker in the fridge.  - They have laundry facilities on the 2nd floor of each building. These rooms are clearly not cleaned.  One of the dryers in our building did not work, which we learned the hard way. - Fitness center was really disappointing and it makes sense that they don't advertise it on their website. Very small, with 2 treadmills and an elliptical.  One treadmill broken the entire week we were there.  They don't supply towels and you have to request water at the front desk--there is none in or around the gym. There are no weights, only 4 kettlebells that max out at 20 lbs.  There is a pulley weight machine with low weights and only 2 types of handles, so we really couldn't use it.  The room was never cleaned.  The wipes were dried out.  There is a sign on the door to wash your hands before and after use, and the bathroom across the hall has a sign that it is locked.  So...yeah. - The other complaint is housekeeping.  We didn't need or want daily housekeeping so we followed the front desk's instructions to place the ”do not disturb” sign on the door when we didn't want housekeeping, otherwise they would clean.  On Day 3, we signaled that we wanted cleaning but they skipped our room. By the time we got home, the cleaning staff was going home. They did bring us fresh towels and dish soap as requested. When they came the following day, they very clearly didn't clean the toilet...   

Anche se Denise era un manager fantastico, non mi sarebbe tornato a visitare. Io non sapevo che questo posto era situato in una zona non così bello e doppia come un appartamento per alcuni. Il letto era inconfortabile e ho continuato a sentire il bagno. La prima stanza avevamo un problema con il tubo ma Denise era sopra e mi ha mostrato 2 altre stanze che potevo cambiare. Era molto carina. Purtroppo il posto non era quello che mi aspettavo. Io gli darei 3 stelle

Oh boy, where to start? I booked this ”motel” on ******* a few months before my husband and I were due to travel to Mesa, AZ for the Atomic Monster Weekend Convention (lol) for my husband's birthday. Didn't want to spend an arm and a leg so we booked a motel, which served us decently in the past when we traveled to Idaho and around Nevada but holy hell was this place on another level. We roll up on the day of check-in well within the window of proper check-in time (3:00pm - 10:00pm was the check in window; we arrived around 4:00pm) after driving 5 hours to get there and the first thing we see is a ”lady” with no pants on and (hopefully) flesh colored underwear, standing outside of her room, leaning up against the door jam with the door hanging open smoking a cigarette. Always a stellar sign. Any who, we walk up to the lobby door and pull on the door handle. It's locked. Huh? We've never stayed at a place with a locked lobby. Weird; must mean there's a lot of crime in the area. Another great sign. We notice there's a doorbell so we ring it. It takes about a minute or two for some guy to come up to the window next to the front door al la gas station style and demand we tell him why we're there. What do we look like, cops? Is this a motel? What gives? How many red flags is that? I tell him that we have a reservation via Expedia.com for two nights and are there to check in. He demands to see our I.D.'s. We push them through the opening in the window and he finally lets us in the lobby. Upon entering, he confirms our last names and informs us that our booking was cancelled. I tell him I didn't cancel it and he states that his manager cancelled the booking. I asked him why. Turns out, these clowns tried to charge my card before I even showed up, which was in direct violation of Expedia's policies. I found out later, after I had a chance to check my email after this whole debacle that they had tried to charge my card around noon and cancelled the booking at 1:37pm. It stated in my confirmation email that the money would be due at the property and that my card wouldn't be charged until I arrived, which is how we've always done it with no issues. Whatever, upon him telling me it was declined, I assumed my bank declined it because we live in Nevada and this place was in Arizona and we don't travel often so they probably flagged it as suspicious (I didn't check my email until I got back out to the car), and informed him as such, but I was more than happy to pay now that I was standing in front of him, like the confirmation email had originally stated. I even informed him that I had cash to pay for the entire stay if he wasn't comfortable with a card, but either way would work for us. He told me ”too bad” so sad, I can't do anything for you because the manager had cancelled it because our card was declined. I asked him why he didn't try to call us when they tried to run our card (illegally by the way) to discuss the matter. He told us it was our re