Desert Heart Luxury Camp

We booked Desert Heart Luxury Camp for our Moroccan desert experience because their tents were a bit more isolated, had fewer tents than the others, and many excellent reviews. Unfortunately, it did not live up to our expectations. The ride into the desert on the camels was fun and the sunset over the dunes amazing! It did take longer to get to this camp, however, so our arrival well past the normal dinner hour was a problem. The dinner, while edible, was tasteless and served lukewarm, as were the drinks. We were not told that alcohol wasn’t available so we did not think to bring our own. Fortunately, with much difficulty in communicating with non-English speaking staff, a bottle of red wine was found to help us relax after a long day driving from Fes and the lengthy camel trek. Thank you to the helpful staff! After dinner and also after 10 pm, the musical entertainment began, right beside our tent. The music quieted somewhat after 11, allowing us to sleep. We had planned (and paid for) a second night in order to enjoy the peace and quiet of the desert, but after being informed that there were no cold drinks or lunch available without taking one of their noisy, group excursions via vehicles, we chose to forfeit the night and move on to our next destination. It’s unfortunate that the information about the camp was not made clear to us at the time of booking and that there was no offer of a refund as a result of their misinformation. We would not recommend Desert Heart as a result.

The wife and I stayed at this location for 2 nights in mid February 2023 and enjoyed our stay immensely. We arrived in Marrakesh by train from Casablanca and Mohamed, the owner of Desert Heart, arranged for a driver to pick us up at the train station and take us to the old Medina for our stay there in Marrakesh, then have another of his drivers pick us up 3 days later to take us to his Desert Heart camp. "All part of the package". Lets start with the driver, Mubarak. In all we were with him for 3 days and he was a pleasurer to be with. He speaks 4 or more languages, and is very knowledgeable in explaining many of the sights you see while driving to Merzouga to the camp. I recommend requesting him as your driver. Also the hotel Mohamed will use for you to stay overnight in while going to the camp is excellent, so no worries there. "all part of the package" Now the camp. It's all the pictures describe it to be, and the staff there go out of their way to make sure your stay is all you expect it to be. The on site manager, Mohamed, makes it his goal to make sure you are comfortable and that the camping experience is above par. The tents you stay in are spacious and have all the amenities that any 4 star hotel would have. The sand dunes start right at the back of the camp, so walking the dunes and taking pictures is not a problem at all. I also want to thank another camp site manager Yusof for his attention that he gives the guest. This location is a full service location to stay at with great food and atmosphere. Mohamed has you covered from the time you arrive in Marrakesh or Fes, till you get dropped back of at your next travel location leaving the camp whether it be Marrakesh or Fes or somewhere else. There is no doubt that if we travel to Morocco again and want to stay in the desert, we would definitely stay here again.

Went for my honeymoon with my wife. We took a supratour from Fez which took 14 hours to get to Merzouga. My wife and I would happily do this trip as the hospitality, the people (Mohamad, Ali, chef Mohamad), the service and the location was exceptional!! It will by far be best experience and highlight of our trip in Morocco. I have to stress the hospitality was genuine and they look after you well. We had Mohamad that came to pick us up form the coach station at 5 am, this was quite shocking as we were expecting to reach Merzouga later in the morning. He was very caring, nurturing and thoughtful! Highlights we really enjoyed were the stars, local Ghana tribesman music, camel ride, and the 4x4 jeep experience in the desert! I can't forget the five-star food cuisine. With us being vegetarian, we were well looked after and catered for. Put on a few kg's after too! We had one of the bigger luxury private rooms, it was spacious, warm, welcoming and romantic! Loved the evening fire, drum beats and the music. Would highly recommend it to all friends and family going forward!