GrandTour56925824710
10 aprile 2023
We booked Desert Heart Luxury Camp for our Moroccan desert experience because their tents were a bit more isolated, had fewer tents than the others, and many excellent reviews. Unfortunately, it did not live up to our expectations. The ride into the desert on the camels was fun and the sunset over the dunes amazing! It did take longer to get to this camp, however, so our arrival well past the normal dinner hour was a problem. The dinner, while edible, was tasteless and served lukewarm, as were the drinks. We were not told that alcohol wasn’t available so we did not think to bring our own. Fortunately, with much difficulty in communicating with non-English speaking staff, a bottle of red wine was found to help us relax after a long day driving from Fes and the lengthy camel trek. Thank you to the helpful staff! After dinner and also after 10 pm, the musical entertainment began, right beside our tent. The music quieted somewhat after 11, allowing us to sleep. We had planned (and paid for) a second night in order to enjoy the peace and quiet of the desert, but after being informed that there were no cold drinks or lunch available without taking one of their noisy, group excursions via vehicles, we chose to forfeit the night and move on to our next destination. It’s unfortunate that the information about the camp was not made clear to us at the time of booking and that there was no offer of a refund as a result of their misinformation. We would not recommend Desert Heart as a result.
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