Hotel Holiday Inn a Elk Grove Village

What a horrible experience. After missing my flight home, American Airlines put me up in this hotel. They chose it specifically because it has a shuttle so I could get to and from the airport. However, after waiting 20 minutes for the shuttle, I called the hotel to see how often the shuttle was running. I was told that because there were several ”distressed passengers,” they would be running the shuttle numerous times w/ in the hour and would be there in the next 10 minutes. After another 30 minutes, other passengers and I tried calling the hotel to see where the shuttle was. They didn't answer the phone for over an hour. After finally getting through and asking the question again, I was told to wait 10 more minutes. After over 2 hours of waiting, several of us were going to take an Uber to the hotel and miraculously the shuttle showed up. It was a white van w/ a homemade printed sign in the window for this hotel. If you weren't on high alert, you'd miss it (which we didn't- it never came around). Check in to the hotel was easy, rooms were dated, and the pair of used boxer briefs outside of my door were a draw card to several rowdy patrons who walked past. The running toilet that didn't flush in my room kept me awake and when I showered in the morning the tub filled and wouldn't drain. I called the front office to report the issues and when they didn't answer I told the front desk when I went to check out 5 minutes later (staff was unoccupied and on his cell phone at that point). The morning shuttle was almost as unreliable as the evening's. We were told that there would be several shuttles starting at 5am but to get to the lobby at least 15 min early. We were assured that they would continue shuttling passengers to the airport to get them there as close to 5 as possible. When I went downstairs at 6, I was told by those who were down at 4:30am that they didn't make it on the first shuttle and were still waiting- no second shuttle was in service as promised. We were all so exhausted that it was *almost* comical at this point. Zero stars- would never recommend.