Stewart by Heeton Concept – Aparthotel Edinburgh

Online the pics look great. We got there and it actually looks like it needs a deep cleaning. Walls dirty, top layer of everything looking a little grimly, and musty smell. Tried opening the window and only cracks open in both rooms about 6 inches. Went to cook and utensils and pots had food on them. So we questioned if anything was sanitary. The bathroom tile was all listed and dangerous to step in or you can trip or stub your toes. Tub was insanely high. I’m a tall woman and I had to be careful getting in and out. Can’t imagine it being safe for shorter people children or those with limits. On top of that tub is super slippery. No bath mat or anything. Shower door covered half the tub so water came out all over the floor. Only one roll of half used toilet paper. There isn’t a service staff there in the evening and when we went to check out the box of supplies they leave out with extras, it was empty. They mop the floor in the morning and it’s all muddy but not only that it’s dangerous because there was no sign in front of the door to the hallway I came out of and fell hard on my knees. No one else’s me until I looked distressed even though I fell in front of the service managers window and she and someone were watching. I had to ask for ice. No help. Last but not least we selected this hotel because it had a car park- when we arrived it was broken. Parking is expensive otherwise. I posted a sign of the average cost, and the metered parking in front is coin operated only and we got two tickets because there are parking monitors on top of each street. We spent an insane amount overall for a one start quality hotel and regret having a car because of the inconvenience of their lack of parking that was promoted. I recommend to stay anywhere else or right outside of the center.

Amazing facility and great location

Overall a decent size hotel room for a family of 4 . Could use some instruction manuals for hobs and clean pots. The card key also doesn't work all the time. They request a security deposit from you of about £100 which is not part of the initial booking fee.

When I was checking in for help, my attitude was very bad and I was impatient. And when I got back to the hotel at the end of the tour, the door was closed. And I don't have access to the password, and no one ever told me the password! Calling customer service won't fix the problem either. It kept me standing outside for 20 minutes.

Sofa bed not very tidy

沙發床不能睡，有蟎蟲或蝨子，兩個人睡了臉上身上都被咬了。提出換乾淨床單居然好意思説額外的床單要收費35英鎊。感謝攜程的支持和幫助最終免費換了床單。儘管換完後還是睡着癢，但比第一晚好多了。英國酒店的衞生情況令人擔憂，準備換上的乾淨床單和毛巾都是隨意扔在地上的。還是眼不見為凈。