Utente ospite
24 luglio 2022
My husband and I stayed at Gladstone House on the tail end of a trip together; he was there for the first couple of nights, and then I was set to stay to do research at the National Library of Scotland (to which there is a very convenient bus line from Gladstone House). Unfortunately, as soon as my husband left, I fell ill. (The illness was completely unrelated to our stay and is in no way the fault of anyone at GH.) When I notified Xia and Ivy of that I wouldn't be down for breakfast and would be staying in the room during the day, they offered to bring breakfast to my room. Over the next few days, as it became clear that I would be unable to leave the room, Xia and Ivy not only brought me their wonderful breakfast, but also food for my other meals so I wouldn't have to worry about getting them myself. They offered to get me medication and anything else I needed, and regularly checked in with me via email (so they wouldn't disturb my privacy). I honestly don't know what I would've done without their kindness. They went beyond anything I could ever have expected from a hotel/B&B owner to make sure I was all right while alone and ill in a foreign country. If I hadn't fallen ill, my review would still rave about the beautiful, spacious room, the delicious breakfast, the amenities, the convenience to the city centre, and a host of other reasons I would recommend this wonderful B&B. But I couldn't let Xia's and Ivy's kindness and personal attention go unnoted. When I needed help, they reminded me of why a hotel can't compare with the personal touch of a well-run B&B. Thank you, Xia and Ivy!
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