Recensioni su Four Points by Sheraton Edinburgh

Risposta dalla struttura: Dear Hoon,Thank you for sharing your thoughts with us. We apologize for the inconvenience caused by the oversight in cleanliness. We're glad you found the room satisfactory and appreciated our location and staff's efforts. Your comments are valuable to us, and we hope to welcome you back for an improved experience in the future.Warm regards,Front Office

Risposta dalla struttura: Grazie per aver scelto di soggiornare con noi a Four Points! Ci auguriamo che il tuo tempo qui sia stato tutto ciò che speravi e altro ancora. La vostra presenza ha rallegrato le nostre giornate e speriamo di riaccogliervi presto. Viaggi sicuri!

Risposta dalla struttura: Grazie per aver dedicato del tempo a lasciarci un feedback. Speriamo di darti il ​​benvenuto di nuovo al Four Points by Sheraton. Cordiali saluti, ReceptionCordiali saluti, Reception

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay at Four Points. Your concerns are of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations.Regarding the issues you highlighted:We deeply regret the inconvenience caused by the lack of basic toiletries in your bathroom. This is certainly not the level of service we strive to provide. We understand the frustration you must have felt, and we apologize for the inconvenience. Rest assured, we are reviewing our procedures to ensure that such oversights do not occur in the future.We understand that your experience has left you feeling dissatisfied, and we sincerely apologize for any inconvenience or frustration you may have experienced. Your feedback is invaluable to us as we continuously strive to improve our services and guest experiences.Once again, we apologize for the shortcomings during your stay. We truly hope to have the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve should you choose to stay with us again in the future.Warm regards,Reception

Risposta dalla struttura: Thank you for taking time to leaving a feedback to us. We hope we will welcome you back again at Four Points by Sheraton. Kind regards, Reception

Risposta dalla struttura: Dear Jioao,Thank you for taking the time to share such a detailed review of your stay with us. Your comments regarding our location, facilities, and service are greatly appreciated, as they help us to better understand the guest experience.We’re pleased to hear that you found our location convenient for Haymarket Station and enjoyed the nearby amenities. At the same time, we take note of your feedback regarding the ground floor accommodation, cleanliness, and the performance of the air conditioning and bathroom facilities. We will ensure these points are shared with our housekeeping and maintenance teams so that improvements can be made.We regret that your room allocation did not fully meet your expectations, and we understand how important comfort and environment are to the overall stay. Your observations about noise near certain rooms and your comments on shower functionality will also be carefully reviewed.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that meets — and exceeds — your expectations.Regards,LewisDuty manager

Risposta dalla struttura: Dear Guest,Thank you for sharing your recent experience with us. We sincerely apologize for the distress and inconvenience you faced during your stay. Your feedback is extremely important to us, and we take such matters very seriously.Firstly, we are deeply sorry to hear about the behavior you encountered from our front desk staff. The conduct you described is entirely unacceptable and does not reflect the standards of service we strive to uphold. Please be assured that we are conducting a thorough investigation into this incident and will take appropriate action to ensure that such behavior is not repeated.Regarding the credit card policy, it is standard procedure for our hotel to request credit card information upon check-in for incidental charges. However, this should have been communicated to you clearly and respectfully. We understand your frustration with the situation, especially given that you had already paid for your room through Ctrip. We will review our communication protocols to prevent such misunderstandings in the future.Additionally, we apologize for the inconsistency you experienced compared to other guests. This discrepancy should not have occurred, and we will work on ensuring that our policies are applied uniformly to all guests.We are also concerned about the interaction you described between our staff member and the Ctrip representative. This behavior is not acceptable, and we will be addressing this with our team to improve our service and communication skills.Once again, we apologize for the negative experience you had and appreciate you bringing this to our attention. If you have any further details or would like to discuss this matter further, please do not hesitate to contact us directly. We hope to have the opportunity to restore your faith in our hotel and provide you with the positive experience you deserve.