Hotel in zona Koninklijke Volkstuinen Edegem, Edegem

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Yust si rileva come un ostello dall’anima moderna, raffinata. Personale accogliente, ambienti e camere spaziosi e dallo stile moderno. Con il tram 7 si raggiunge facilmente il centro città e con il tram 15 altrettanto facilmente si raggiunge la stazione centrale. Un ostello unico nel suo genere! Eccellente!

I thought hard about giving this hotel a 3, but on balance think it is fair. In many respects it could score 4 but crucially the sound proofing and specifically the flooring to the bedrooms is inadequate. We were kept awake an hour the first night until the night receptionist kindly called the room above after midnight to ask them to remove their footwear / stop pacing. The second night closing doors above woke us briefly but then the third night there were comings and goings on our floor between several rooms around 3am for 45 mins and we heard it all. Hopefully the hotel will consider doing further works to mitigate this for future guests. Otherwise we found the hotel / bed comfortable, the mostly continental breakfast was fine (fresh juices, fruit, cereals, breads, meat / cheese & pastries) and the bar food did the job on the last night. Its a 25 min walk into the interesting / lively old town where we spent most of our trip, but reception will call you a taxi that costs around 15 Euros if that is too far or it is raining. MAS is worth a visit including the view from the top.

Servizi: ho prenotato temporaneamente un hotel per il festival di musica elettronica in Belgio, ho soggiornato qui per tre giorni e lo recensirò. Innanzitutto non abbiamo prenotato la colazione perché non riuscivamo ad alzarci, ma nel complesso l'hotel era molto pulito e nella hall c'erano acqua e frutta gratuite. È molto vicino alla piazza centrale e ci sono tanti deliziosi ristoranti nei dintorni. Verrà e resterà l'anno prossimo

Contro amico e permetteto di andare alla mia camera gemella 4 ore prima. Hotel molto pulito con asciugamani e acqua fornita. Non ci sono giacche, ma credo che questo deve essere Bea belga. La stazione è al contrario, ma è a 20 minuti a piedi dalla vecchia città. Bene per me, ma alcuni potrebbero voler stare più vicini. La passeggiata è la strada principale. In generale penso che sia un grande valore. Come nota agli altri ospiti, e io scrivo sempre questo, si prega di essere più considerati quando parlare nei corridoi, soprattutto prima delle 8:00. Whisper, le tue eco eco e i tuoi medici sono come te urla. E non permettere che le porte chiudono la schiena!!

Warm welcome. Nice clean & modern reception / rooms / bar. Bedrooms adequate size, clean, crisp white linen on comfortable beds. Smallish, but brand new shower room. Good quality 'pod system' coffee machine. Nice quality free toiletries. Not a lot of space for sitting / chilling and the bar shut at 8, but not a major issue as places to eat and drink til midnight within 50 yards, yet still quiet.. Three stars and better than the ( rubbish ) four star we left in Brussels. Would recommend this hotel

L'hotel è molto bello e il cibo è straordinario e delizioso. Purtroppo, non si possono aprire le finestre in alcune delle camere, perché sono bloccate con una serratura e l'aria nella stanza è stata odore e spesso tutto il tempo che io sono rimasto lì. Almeno il personale dovrebbe essere in grado di aereo la stanza quando la puliscono. Tutte le altre cose erano eccellenti. Il sito di costruzione vicino all'hotel non è bello, ma non mi ha mollato tanto.

Fantastico hotel, centro e facile accesso... l'unico ma lo spazio wellness non è stato possibile usare perché era completamente riservato, potrebbero dare priorità agli ospiti dell'hotel, peraltro tutto bene