Botley Rd, Eastleigh District, SO30 3XH, United KingdomDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
8.3/10
Molto buono
122 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione8.1
Strutture e servizi8.1
Servizio8.1
Pulizia8.8
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Tutte le recensioni(122)
Recensioni positive(23)
Recensioni con foto/video(8)
Personale amichevole(5)
Recensioni negative(2)
Member21
Camera King
Soggiorno: apr 2025
Solo
7 recensione
8.5/10
Molto buono
Pubblicata: 22 mag 2025
Spacious rooms with excellent staff, limited access to amenities though.
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Utente ospite
Camera King
Soggiorno: mar 2025
Famiglia
1 recensione
8.5/10
Molto buono
Pubblicata: 17 apr 2025
Friendly service by everyone we met. Ladies on reception took special care of my 2 year old when we entered and gave her an Easter colouring activity whilst we checked in. Rooms are basic but ok. Bed is huge and very comfy. Air con doesn't circulate very well at all, under it, freezing, in the bed I'm boiling. Also what's the deal with no fridge in the room? Restaurant is ok, bit over priced for what it is really and it was a sunny day and so, so so hot.its only April and I was sweating! Could do with some air con or circulating air in there. Nice location though, if your a cricket fan you'll love it and opposite a golf course so nice view that side too.
Have stayed before and will again
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Risposta dalla struttura: Good morning,Thank you for taking the time to share your recent experience with us. We're so pleased to hear that our team made a positive impression, especially the warm welcome your little one received at reception. It's great to know you found the bed comfy and enjoyed the beautiful views from our location, we also really appreciate your constructive comments. We’re sorry to hear that the air circulation wasn’t quite right in the room or restaurant. We understand how important comfort is, especially on warmer days, and will take this feedback on board as we review our climate control systems. Regarding the fridge, we do have some fridges available which we can provide upon request, please just let a member of our team know when you next stay so we can deliver this to your room.Thank you again for your loyalty. It means a lot to us that you’ve stayed before and plan to return. We look forward to welcoming you back soon!Best regards,MaisieRooms Division Manager
Jeenma
Camera Queen
Soggiorno: ago 2024
Lavoro
18 recensione
10.0/10
Eccezionale
Pubblicata: 18 set 2024
This time we have the view overlooking the Utilita Bowl and it was fantastic.
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Risposta dalla struttura: Thank you so much for your perfect feedback! 🌟 We’re delighted to hear that you had such a fantastic experience, especially with the view overlooking the Utilita Bowl. It’s wonderful to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words inspire us to continue providing the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Utente ospite
Camera doppia con letti singoli
Soggiorno: gen 2025
Coppia
2 recensione
2.0/10
Pubblicata: 2 feb 2025
DearHilton Southampton - Utilita Bowlu
I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised.
1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair.
2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one.
I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple trips through your platform, but this experience has made me reconsider my trust in your services.
I hope for a prompt response and a fair resolution.
Best regards,
Babak motlagh
Traduci
Risposta dalla struttura: Good afternoon Mr. Motlagh,Thank you for taking the time to feedback to us about your recent stay at the hotel, we sincerely apologise that your stay did not meet your expectations.We strive to provide clear and accurate information about our amenities, and we regret any confusion regarding the access to our swimming pool and sauna. We will review our advertisement details with our booking partners to ensure transparency for future guests.In regards to the in-room fridge, while not all of our rooms are equipped with one by default, we are always happy to accommodate such requests whenever possible. I do however apologise for the delay in getting this to you and I will be sure to pick this up with our team.Please do reach out to myself when you are next thinking of staying with us so I can personally ensure you have a problem free stay and so we can make it right for you for your recent experience.Best regards,MaisieRooms Division Manager
Utente ospite
Camera King
Soggiorno: lug 2023
Famiglia
3 recensione
10.0/10
Eccezionale
Pubblicata: 27 set 2023
Everything was perfect and we really enjoyed our stay. I enjoyed the fitness suite as well, variety of work out equipments. I will definitely recommend and will return there again 😀😀
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Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
MAYCAT
Camera Deluxe (letto matrimoniale, con vista)
Soggiorno: giu 2023
Famiglia
28 recensione
10.0/10
Eccezionale
Pubblicata: 31 lug 2023
The room is clean and have enough space for three of us. We can see the Ageas Bowl just in front of our window. The shower is strong enough to eliminate the fatigue. Recommend.
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Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
WING KON
Camera Deluxe (letto matrimoniale, con vista)
Soggiorno: lug 2024
Famiglia
22 recensione
10.0/10
Eccezionale
Pubblicata: 23 ago 2024
CS very kind and take care for my kids
Traduci
Risposta dalla struttura: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s especially heartwarming to know that our customer service team was kind and took great care of your kids. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you and your family back soon! 😊 Hilton Southampton - Utilita Bowl Tea
Utente ospite
Camera King
Soggiorno: nov 2024
Lavoro
140 recensione
10.0/10
Eccezionale
Pubblicata: 9 dic 2024
Good hotel and location
Traduci
Risposta dalla struttura: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s fantastic to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Limunga
Camera King
Soggiorno: set 2024
Lavoro
12 recensione
6.5/10
Pubblicata: 27 ott 2024
Down on location
Traduci
Risposta dalla struttura: Thank you for sharing your feedback with us. We appreciate your honesty and are glad to hear that you were satisfied with the cleanliness of our facilities. However, we regret that the surroundings, amenities, and service did not fully meet your expectations.Your comments are invaluable to us as they help us identify areas for improvement. We will work diligently to enhance our surroundings and amenities, and to provide better service in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time. Hilton Southampton - Utilita Bowl Team
Utente ospite
Camera doppia con letti singoli
Soggiorno: ago 2022
Famiglia
1 recensione
10.0/10
Eccezionale
Pubblicata: 23 set 2022
Excellent service & room especially the view of lake! Good location, easy to go anyway & accessible to daily needs. Love to return again!
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Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Utente ospite
Camera King
Soggiorno: mag 2022
Famiglia
55 recensione
6.5/10
Pubblicata: 11 lug 2022
we left some stuff in the room and only realized after checking out. we received very poor and delayed response from the hotel. not satisfactory.
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Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we do apologise that the service you received did not meet your expectations and do hope this does not put you off staying with us again.
Utente ospite
Camera Deluxe con Letto King Size, Vista Campo e Balcone
Soggiorno: mag 2022
Coppia
13 recensione
10.0/10
Eccezionale
Pubblicata: 8 giu 2022
good view and clean hotel, quite impressed with the service
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Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Utente ospite
Camera doppia con letti singoli
Soggiorno: gen 2024
Famiglia
3 recensione
6.5/10
Pubblicata: 24 mar 2024
房間很寬敞,很乾凈。設施有點老!早餐還行!
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Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Shenxianqingganxuanwodexiaowang
Camera King
Soggiorno: ott 2022
Solo
12 recensione
8.0/10
Molto buono
Pubblicata: 22 nov 2022
戴森的吹風忘拿了
Traduci
Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!