Hilton Southampton-Utilita Bowl

Recensioni su Hilton Southampton-Utilita Bowl

Hilton Southampton-Utilita Bowl

Botley Rd, Eastleigh District, SO30 3XH, United KingdomDettagli hotel
Hilton Southampton-Utilita Bowl
Hilton Southampton-Utilita BowlHilton Southampton-Utilita BowlHilton Southampton-Utilita Bowl
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.1/5
Molto buono
122 recensione
Recensioni verificate
Ubicazione4.0
Strutture e servizi4.0
Servizio4.0
Pulizia4.3
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Tutte le recensioni(122)
Recensioni positive(23)
Recensioni con foto/video(7)
Personale amichevole(4)
Recensioni negative(2)
Jeenma
Camera Queen
Soggiorno: ago 2024
Lavoro
16 recensione
5.0/5
Eccezionale
Pubblicata: 18 set 2024
This time we have the view overlooking the Utilita Bowl and it was fantastic.
Traduci
Risposta dalla struttura: Thank you so much for your perfect feedback! 🌟 We’re delighted to hear that you had such a fantastic experience, especially with the view overlooking the Utilita Bowl. It’s wonderful to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words inspire us to continue providing the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Utente ospite
Camera doppia con letti singoli
Soggiorno: gen 2025
Coppia
1 recensione
1.0/5
Pubblicata: 2 feb 2025
DearHilton Southampton - Utilita Bowlu I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised. 1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair. 2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one. I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple trips through your platform, but this experience has made me reconsider my trust in your services. I hope for a prompt response and a fair resolution. Best regards, Babak motlagh
Traduci
Risposta dalla struttura: Good afternoon Mr. Motlagh,Thank you for taking the time to feedback to us about your recent stay at the hotel, we sincerely apologise that your stay did not meet your expectations.We strive to provide clear and accurate information about our amenities, and we regret any confusion regarding the access to our swimming pool and sauna. We will review our advertisement details with our booking partners to ensure transparency for future guests.In regards to the in-room fridge, while not all of our rooms are equipped with one by default, we are always happy to accommodate such requests whenever possible. I do however apologise for the delay in getting this to you and I will be sure to pick this up with our team.Please do reach out to myself when you are next thinking of staying with us so I can personally ensure you have a problem free stay and so we can make it right for you for your recent experience.Best regards,MaisieRooms Division Manager
Utente ospite
Camera King
Soggiorno: lug 2023
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 27 set 2023
Everything was perfect and we really enjoyed our stay. I enjoyed the fitness suite as well, variety of work out equipments. I will definitely recommend and will return there again 😀😀
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Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
MAYCAT
Camera Deluxe (letto matrimoniale, con vista)
Soggiorno: giu 2023
Famiglia
24 recensione
5.0/5
Eccezionale
Pubblicata: 31 lug 2023
The room is clean and have enough space for three of us. We can see the Ageas Bowl just in front of our window. The shower is strong enough to eliminate the fatigue. Recommend.
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Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Utente ospite
Camera Deluxe (letto matrimoniale, con vista)
Soggiorno: lug 2024
Famiglia
19 recensione
5.0/5
Eccezionale
Pubblicata: 23 ago 2024
CS very kind and take care for my kids
Traduci
Risposta dalla struttura: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s especially heartwarming to know that our customer service team was kind and took great care of your kids. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you and your family back soon! 😊 Hilton Southampton - Utilita Bowl Tea
Utente ospite
Camera King
Soggiorno: nov 2024
Lavoro
125 recensione
5.0/5
Eccezionale
Pubblicata: 9 dic 2024
Good hotel and location
Traduci
Risposta dalla struttura: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s fantastic to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Limunga
Camera King
Soggiorno: set 2024
Lavoro
12 recensione
3.2/5
Pubblicata: 27 ott 2024
Down on location
Traduci
Risposta dalla struttura: Thank you for sharing your feedback with us. We appreciate your honesty and are glad to hear that you were satisfied with the cleanliness of our facilities. However, we regret that the surroundings, amenities, and service did not fully meet your expectations.Your comments are invaluable to us as they help us identify areas for improvement. We will work diligently to enhance our surroundings and amenities, and to provide better service in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time. Hilton Southampton - Utilita Bowl Team
Utente ospite
Camera doppia con letti singoli
Soggiorno: ago 2022
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 23 set 2022
Excellent service & room especially the view of lake! Good location, easy to go anyway & accessible to daily needs. Love to return again!
Traduci
Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Utente ospite
Camera King
Soggiorno: mag 2022
Famiglia
54 recensione
3.2/5
Pubblicata: 11 lug 2022
we left some stuff in the room and only realized after checking out. we received very poor and delayed response from the hotel. not satisfactory.
Traduci
Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we do apologise that the service you received did not meet your expectations and do hope this does not put you off staying with us again.
Utente ospite
Camera Deluxe con Letto King Size, Vista Campo e Balcone
Soggiorno: mag 2022
Coppia
13 recensione
5.0/5
Eccezionale
Pubblicata: 8 giu 2022
good view and clean hotel, quite impressed with the service
Traduci
Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Utente anonimo
Camera King
Soggiorno: mar 2024
Lavoro
261 recensione
4.5/5
Ottimo
Pubblicata: 16 mag 2024
應該是當地最好的酒店之一。因為新建,設施都比較新。早餐以英國的標準來説還是比較豐富的。位置雖然不是市中心,但停車也方便。以當地標準而言確實不錯。以世界標準而言那就是馬馬虎虎。服務人員態度參差不齊,有很熱情的,也有很冷漠的。
Traduci
Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Utente ospite
Camera doppia con letti singoli
Soggiorno: gen 2024
Famiglia
3 recensione
3.2/5
Pubblicata: 24 mar 2024
房間很寬敞,很乾凈。設施有點老!早餐還行!
Traduci
Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Shenxianqingganxuanwodexiaowang
Camera King
Soggiorno: ott 2022
Solo
12 recensione
4.0/5
Molto buono
Pubblicata: 22 nov 2022
戴森的吹風忘拿了
Traduci
Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Utente anonimo
Camera Doppia Deluxe con Vista Campo e Balcone
Soggiorno: ago 2023
Solo
35 recensione
4.5/5
Ottimo
Pubblicata: 6 nov 2023
衞生條件不錯,外圍 環境不錯,離市中心較遠,適合自帶車的朋友
Traduci
Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Utente ospite
Camera Queen
Soggiorno: lug 2024
Famiglia
4 recensione
3.5/5
Pubblicata: 21 ago 2024
酒店設施還好
Traduci
Risposta dalla struttura: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!