Eastbourne Reymar

Avoid this place at all costs. The manager is shockingly rude and treats guests with utter disrespect—zero sense of customer service. The mattress was horrendous, like sleeping on springs. This is not a restful stay but a regrettable experience. Eastbourne has better options—don’t waste your money here.

Definitely not recommend to anybody, there is no place for the costumer it self. First of all, it's parking. We couldn't find any space near the hotel and the information on the booking is "Hotel has parking". The owner explained that you could park on the street, which means there is a lie in the description of the ad. From the beginning of our stay, the owner was rude, and unprofessional and had an explanation for everything even about parking. You can feel there as a customer you are not important, only rights have the owner and you need to accept this. Even situation at breakfast, where the woman went to make tea, she was treated as if she doing something wrong and couldn't even explain because the owner already knew he was right. It left really unpleasant feeling. Poor quality of food and tomatoes from a can.

Rude welcome and rude staff. We arrived early to drop our bags off, we were left on the doorstep and door closed while the member and staff went to check on the phone with the owner. This seemed strange as I was sure I'd already messaged the property about this. Anyway we left our bags after the member of staff couldn't get hold of the owner but I assured them we ok'd this. I later saw I had numerous missed calls from the property and and they were calling again. I then had a very rude call from Nick saying to get back to the hotel and pick up the bags as they couldn't keep them, said we hadn’t okay’d this with him and he had an event there later. I assured I wouldn’t book it that were the case. He was very irate and went through messages, etc and even read out ones from other guests. He insisted when I arrived I said I'd spoken to him Nick and mentioned him by name which I didn't and if the person the answered asked if I spoke to Nick then likely I'd have said yes I okay'd this with someone. He then went on to say he watched everything on his ring doorbell and I was lying. He agreed to call me back in 10 mins so I could find the messages. I couldn't find it at this stage and when he rang back he agreed to keep the bags as they were there but hoped we didn't want to leave them on check out too (we they paid to leave them in the Premier Inn at for £15 on the check out date). I did find the message from the hotel confirming we could leave the bags. It was sent just before I made the booking so clearly I didn't book till I had this confirmation. When we got back to the hotel and I wanted to show this to Nick he completely had changed his tune and said he believed me and didn't need to show it. He also mentioned something we said about cobwebs on the ring doorbell too. I cant give any extra start as after that the kettle was leaking, small tv had no reception and shower was either too hot or cold, nothing in between.