The Strand Hotel

The accomodation was wonderful! There was space for everyone and the location was amazing! We had a blast there we would 100% stay again!

We booked and paid in advance for this hotel back in July 2021. We also had tickets to see the fabulous Bat Out of Hell the musical. We had numerous emails from booking. Com in the days leading up to our weekend away saying they hoped we enjoyed our stay at OYO The Strand Hotel.I even recieved one and on the day itself whilst on the train. Imagine our shock then when after a lengthy and expensive train journey and arriving at The Strand Hotel to.be greeted by a security guard who looked at our paperwork confirming our booking and pre payment and informed us that The Strand Hotel was no longer a hotel in fact it hasn't been since October 2021 but Is now used for another purpose. The man in charge who was very nice told us to contact *********** for a refund. All very well but now we are without overnight accommodation and nearly £100 worth of tickets for a show we very much wanted to see. After some considerable time we did manage to get another room but it was very distressing and upsetting and we had to shell out £65 that we could ill afford for another room. After an amazing show we contacted booking. Co via 3 different emails including their official despute page and so far we have heard nothing. This morning to add insult to injury I received an email from *********** asking us to review our stay at The Strand Hotel. Cleary a serious communication problem between The Strand and Booking. Com and we would like our initial £47 back plus some form of compensation. However nothing has come of our complaints and now we are just met with a wall of silence from ***********. Imagine if someone turned up from abroad with a long standing booking. Any advice on how to proceed forward with our complaint would be welcome and gladly received Thank you