The Sherwood Guest House

Booked ,but cancelled same day as vendor would not allow check-in after 18:00. Do not book if there is any possibility of arriving late as vendor will not accommodate your needs. She was infact quite rude as when I said I was travelling from 2 hours away and might hit traffic, she said just cancel then.

To start with the "managers" Pete and Lisa smells heavy smoke, like the rest of The Sherwood!! The worse is that the heating system rattle it sounds terrible and the toilets sounds like a war zone even from the other guest rooms it all woke us up several times!! During our Pub visit at The Stage Door we started to talk with a plumber that have done several jobs at The Sherwood he told us "dont drink the water there" the pipes from the attic are very old lead pipes!! The boiler he said is at least 25 years old and the whole systems needs to be replaced thats why it rattles. The location is great and we are sure the place was very nice some years ago! BUT NEVER AGAIN for us!

This was not a good experience for us. We came to stay for the weekend and on initial arrival everything was okay. The hotel is in a great location and the room was as expected, clean and fit for purpose. The toilet was occasionally difficult to flush but this was not a real issue and did flush eventually. The issues started Saturday afternoon with the lock, the lock on our hotel door broke. This in itself was fine, these things happen however it was the way in which it was dealt with which was the problem for us. The staff were unable to fix the lock that evening, we therefore had a hotel room that was essentially open to anyone. The staff were very abrupt and dismissive about the situation just telling us 'there was nothing he could do' without making any apology. We requested a door stop which was provided but we had to change our evening plans as we did not feel comfortable leaving our hotel room with an door open with all our stuff in it. It led to a very uncomfortable evening and night and made us feel extremely unsafe! The door lock was fixed the next day but absolutely no compensation, services or refund were offered to compensate for what was an extremely stressful and inconvenient situation. I'm sure had the lock not broken or we had been appropriately compensated we would have had an okay time here and would feel the price that was paid equated to the experience.

Stayed there a few years ago during the Eastbourne tennis week as it’s convenient for access to the tournament. Went back recently (2022) and It has changed ownership. We were generally disappointed. Received a friendly welcome but found the room not up to the standard we experienced on our previous visit. Bed extremely uncomfortable leading to very patchy sleeps. Coffee and tea facilities not replenished at any time plus the suggestion of an extra charge for housekeeping is very disappointing to say the least. Won’t be going back again.

I stayed at The Sherwood with my mum. We had the family room and found it very lovely. It was a comfortable, clean and spacious room. Peter cooked us an amazing breakfast each morning. The location was great. With beautiful sea views. Would definitely recommend.