Premier Inn Eastbourne

服務很好 乾淨衞生 停車免費

Lovely staff, helpful and polite. Stay was as expected, clean rooms - good value. Nothing was too much, had everything I needed and would come stay again.

Hotel itself was fine, but exiperence was let down by fact breakfast was in a Hungry Horse across the car park. Despite booking a 15 minute time slot for breakfast, we still had to wait 50 mins after ordering for our food to arrive. Felt really sorry for parents around us trying to keep kids occupied whilst waiting for their food. Staff in Hungry Horse were also rude and unhelpful.

Highly recommend this hotel, I had a lovely stay here! Rooms were a high standard of clean and the staff were really helpful and friendly. Very easy to find in a nice area too. Will definitely stay here again.

Unfortunately there were several negatives to our 2 night stay - the temperature of the room, which could not be turned down and if the window was opened, the traffic noise was very intrusive; and noise from upstairs. This was so bad on the second night (sounded like people running, balls bouncing) that we complained to reception and the receptionist went up to the room above us, but all was quiet then and nobody answered his knock. There was then quiet for about 10 minutes but then the noise started up again. We decided we could not face a night of possible no sleep and so packed up and left, driving through the night for 6 hours to get home. The positive event was Premier Inn giving us a refund of the full price for the one night without any quibble. I filled in a complaint form under their guarantee of a good night's sleep, although I didn't hold out much hope, having read previous reviews of refund attempts. Within a few days they responded with an apology and a refund on to my card. Of course we would have preferred the stay to go smoothly (as it has done in the past when we have stayed there) but at least we received compensation easily and promptly. Having read that you must complain at the time the noise happens in order for the guarantee to apply, this is exactly what we did and made sure the receptionist logged our complaint. I would recommend anyone else having problems with noise to do likewise, but I don't think the guarantee applies to excessive room heat or external noise. So well done to Premier Inn for honouring the guarantee, but perhaps something could be done about the thermostats in the rooms and a warning given about the road noise affecting certain rooms.