Hyatt Regency Danang Resort and Spa

We got a free upgrade to a 2-bedroom residence when we booked a king bedroom. It's a surprise but also feels weird as we only had to use one bedroom - we suspect because of the wedding happening on the same weekend all the hotel rooms were booked. Although our residence is on the 7th floor (second highest floor) and we did have a sea view, we were farther away from the sea and could see many hotel buildings and the less pleasant parts of the hotel (e.g. trash). The hotel itself is located in the middle of the city, with easy access to a beautiful beach. The waves were chalky so only a few went for a swim - most instead opted for the pool. The inside of the room needs an upgrade. The room uses a storage water heater and it takes time for heated water to go from the heater to the shower. The shower head has watermarks and leaks. The hair dryer falls out of the socket easily because of the cable with it. The TVs don't show high resolution either (seems it's only for televisions in residences - the televisions in the hotel rooms have been upgraded). The room could use some carpets to make it more homey and cozy as well. The room is clean, but I noticed a piece of hair in the toilet seat when I first checked in. There are also boxing gloves and swim fins in the cabinet - are these from a previous guest? Should the hotel clear them from the room before letting new guests in?

I stayed at the Hyatt Hotel for three nights and four days. This is a five-star property located beautifully by the beach, offering breathtaking natural surroundings. Despite our stay not being during the summer season and the weather being slightly cloudy, we thoroughly enjoyed our time. One of the standout experiences was the Sleepy Massage at the spa. It was exceptional—therapists tailored the massage to focus on areas with pain or tension, which was incredibly thoughtful and added great value to our stay. The hotel’s food offerings were impressive overall. However, there were notable service issues, particularly at the beachside restaurant. The time it took for orders to be delivered was excessively long—30 to 40 minutes for simple items like a smoothie or beer. On one occasion, after waiting 30 minutes for a coffee, we were informed it wasn’t available that day. These delays and miscommunications significantly impacted our experience. Another area needing improvement is staff communication. While the staff was kind and well-meaning, their English proficiency was insufficient, leading to frequent misunderstandings. This is an important area for a hotel of this caliber to address, especially given its international clientele. The rooms, at 42–43 square meters, were spacious and adequate. However, some furnishings, such as curtains and chairs, appeared worn and outdated. For a Hyatt property, this was disappointing. One policy-related issue stood out—staff adhered strictly to hotel rules without considering guest concerns or providing flexible solutions. For instance, instead of prioritizing guest comfort, policies seemed to take precedence, making the experience less relaxing and enjoyable than expected. Lastly, we dined at Le Petite, the hotel’s animation dining restaurant. While the concept was entertaining, the repetitive nature of the animations, applied universally to all menus, made it feel less engaging. Enhancing this experience with tailored or varied animations could elevate it significantly. In summary, while the location, massage services, and food quality met expectations, the service delays, outdated furnishings, language barriers, and inflexible policies detracted from the experience. With improvements in these areas, the hotel could offer a truly five-star stay. Overall, I would rate it 3.5 out of 5.

At the resort. We got upgrade with few more charges. Everything was good. But pool water was cold at December so we couldn’t swim.