Hotel a 4 stelle a Dusseldorf

Sono rimasto in questo hotel per due giorni quando ho visitato Düsseldorf con la mia famiglia. L'hotel è ben situato, alla fine della Königsallee, la strada principale della città. Una stazione di metropolitana è situata proprio oltre la strada. Ci sono anche alcuni ristoranti in giro per strada e due supermercati dietro l'hotel. Ci siamo trasferiti in una stanza gemella sul piano superiore che era pulita e ragionevole in termini di dimensioni. Il bacino è stato rotto ma l'acqua non è svuotato. Il buffet per colazione ha poche opzioni per un hotel 4-star, ci sono quasi nessuna frutta e latte alternative disponibili nel buffet, è necessario ordinare. Siate molto attenti con le tariffe per le vostre carte di credito. L'hotel ha bloccato 350 euro sulla mia carta di credito all'arrivo e questo importo non è stato rilasciato quando ho pagato per il mio soggiorno. Sono rimasto in questo hotel per un mese e sono ancora ritenuti in contanti.

Ottimo hotel, posizione per la giornata Dusseldorf è più che buono. Parcheggio interno è un po 'piccolo per un SUV, ma è bello che la possibilità esiste. Abbiamo una stanza standard, queste sono piccole. Inoltre, sono state buone e tutte le strutture erano presenti che hai bisogno. In generale, consigliamo questo hotel.

I had a reservation for two people from 29/04/2022 until 02/05/2022. The hotel is not for sure 4*. I would say that it is more 2 or 3 stars. The room was not clean. No shampoos were offered, which is a standard for a 4* hotel. Only the same refillable hand soap in the sink and in the bath. No slippers are offered, which is also a standard for a 4* hotel. Take your slippers if you visit that Hotel because the floor is covered by a carpet which is impossible to be cleaned since everyone, even the housekeepers, enters the room with shoes from outside. The heating was not working, and the room was very cold. We asked why there is not heating, since the feeling temperature outside was 6 degrees (May in Germany) and the night receptionist told us that there is a rule from the municipality of Dusseldorf that shuts down the heating in all hotels in spring. This excuse seemed to me very weird, and I asked the receptionist if this is the case for every hotel in Dusseldorf. The receptionist answered me ”Yes”. Then I asked if all the residents of Hilton Hotel feel the same cold that I was feeling at that time and he smiled and told me that Hilton is Hilton, they do not feel cold and the room there costs 200 euros and not 50-60 euros like in Wyndham. So according to his sayings, the heating is shut to Dusseldorf's hotels according to the price and not generally to all hotels. Good to mention that 4* of Wyndham and 5* stars of Hilton do not justify a cold room. Finally, we asked for a second blanket and all the three nights we were sleeping with 2 blankets in a 4* hotel. The next day (30/04/2022) we had a really bad experience with the same receptionist again. We left the hotel early in the morning and we returned at 10:30 pm. Then, we realized that one of the pillowcases was dirty. We mentioned that to the night receptionist, and he told us that he could do nothing about it and since all the rooms are full we could not give us a new, clean pillowcase. I asked him if they have spare pillowcases and he told me ”No”. How is it possible for a 4* hotel not to have spare pillowcases? I asked him what we should do with the dirty pillowcase and he told me to sleep in that pillow without the pillowcase!! Oh my God this is not a solution!! Thus, in that night we slept two people in one pillow. Really bad experience. What kind of residency is that when the room is cold and two people sleep in one pillow because there are no spare pillowcases? The receptionist was really rude to us, he told me that we pissed him off, he was laughing at me ironically and when I was saying that I could not believe that a 4* hotel provide such bad services he told me that in his opinion the hotel is not really 4* and he wants to start working in a better hotel. Even the receptionist of the hotel admits that Wyndham Garden in Dusseldorf is not really a 4* hotel. He also told us that that we was planning to move us to a bigger and cleaner room as a upgrade but now that we pissed him off

Molto soddisfatto, buon servizio

A stay at THE FRITZ Düsseldorf places you in the heart of Düsseldorf, just a 4-minute walk from Konigsallee and within a 5-minute drive of Rhine Promenade. This boutique hotel is 3.9 mi (6.3 km) from Messe Düsseldorf and 1.9 mi (3 km) from Mitsubishi Electric Hall.Make use of convenient amenities, which include concierge services and shopping on site.Enjoy a satisfying meal at FRITZ's FRAU FRANZI serving guests of THE FRITZ Düsseldorf. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.Make yourself at home in one of the 31 guestrooms featuring refrigerators and free minibar items. Flat-screen televisions are provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

Se soggiorni a Dusseldorf per più di un mese, consiglio di trovare questo appartamento. So che sei familiare a Dusseldorf, ma la posizione è molto centrale, vicino a Carlsplatz. Se siete alimenti, potete andare direttamente al paniere (HINKEL) o Casa Luigi (restaurante italiano) entro 30 sec. Munstermann si trova anche nella stessa strada.

Abbiamo fatto un lungo fine settimana e abbiamo avuto un bel tempo all'hotel.Il personale era molto amichevole ed efficiente. Il manager del dovere, il signor Mueller, aveva fatto un lavoro fantastico su di noi, così viaggiare con un toddler era facile. Molto buon cibo anche - il servizio in camera era abbastanza veloce e la frattura era timido. Non dimenticare di visitare il piccolo Tokyo - ristoranti fantastici là. Chiedi al famoso concierge di raccomandazioni - sa dove andare. Abbiamo avuto un tempo fab così grazie a tutti coloro che lo fanno succedere!!!

Amazing experience from A to Z Arrived at Hotel with fantastic parking spaces and ability to charge the car. Receptionist upon check-in have been super accommodating and professional, she was helpful, smiley and very complimenting thank you Pauline!!! Room was immaculate, contained very sustainable material with amazing and spacious layout and fantastic view. Huge thanks to all housekeeping staff without exception. They prepared baby cot to our daughter with bathrobe, slippers and shampoo, conditional and lotion with some wonderful toys as well!! During the stay, they did a wonderful job day in day out with refreshing and preparing a very welcome room. Huge thanks to the F&B team at both bar and room service. They placed amazing fruits basket upon arrived with a lovely letter. Bar staff, they were smiley, professional and very accommodating, playing with our daughter and asking always if we needed help etc and making the best food and drinks with special shout-out to Eike for being amazing dusting our visits! Breakfast staff were very nice despite how busy the area is during that weekend and they have ensured to seat it somewhere quiet and prepare baby seat for our daughter, they were attentive with coffee, eggs and everything else, thank you for your hard work! Lobby, wonderful and luxury layout with amazing atmosphere, concierge / bellman Bashir or Rachid ( please excuse my spelling) was a very wonderful guy, he was chatty and funny even our daughter was running toward him, you are so kind! Lastly, we had to checkout after amazing stay to be helped by one in a million receptionist her name is Paula if am not mistaken on 28th May around 13:00! Location is fantastic, hotel is wonderful and everything else is spot on. Suitable for families, corporates and leisure!! Thank you to all the staff!!!!

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

L'hotel è molto buono, la posizione geografica è eccellente, l'atteggiamento di servizio è anche molto buono. La reception è piena di sorriso, la camera è molto grande, si può dormire in una tre piani senza essere soffocati.