Song Hotel

Our first booked room left much to be desired, dirty windows and unkept lawn with many insects in the courtyard. I asked for a room change and management swiftly not only changed but also upgraded us to a two bedroom villa and were very apologetic. I really did enjoy my stay and would recommend this place to all families and couples.

This Hotel is located on beautiful grounds, however it is a real shame that they are letting the weeds takeover everywhere. Still very pleasant to walk around the complex with all the trees, flowers, lake, swans & ducks, but it breaks your heart to see the weeds taking over everywhere and there is what once would have been a beautiful Rose Flower path and the roses are still flowering but no maintenance at all and weeks are taller than the rose bushes and all they seem to do is just the grass and forget the rest. Rooms and facilities were very clean, so I was impressed. Room layout is excellent and very, very big with a courtyard and external spa, you start to relax as soon as you walk in the door. The only thing that put me and my wife off is the mahjong table in the main room on the first floor. TV had no movies and no English Chanels at all. Food in the All Day Dining (Chinese Restaurant) was very nice but limited. Breakfast was not a very big selection and probably because it is not peak season, however it also was not very good and put us off even trying the Western Food for dinner and went across the road for fast food instead. Staff were very nice and polite. We want for my wife's birthday and apart from the impressive building structures, there was no WOW factor for the overall experience.

As a family of four with two kids we had a wonderful stay at Song Hotel in Dujiangyan. The location of the hotel is very convenient, right next to the ski hall and a mall. To Qingchengshan it is only a 15 minutes drive. The service was excellent and especially Dai Xiao made us feel home and helped us with everything we needed. The villa had a beautiful view on the mountains and the private hot tub in the backyard was very relaxing. The villa was equipped very well and we did not miss anything - also the two restaurants (Chinese & western food) were very delicious. We can definitely recommend it and we want to come back soon!

宋品酒店非常滿意，大堂裝修很漂亮，特別有中式的感覺。別墅寬敞乾淨，Tibbers提前一天聯繫詢問了到店時間及入住要求，為我們提前準備好了房間，一應要求也響應迅速，非常熱情周到，特別好的一次住店體驗

酒店環境優雅大方，安靜舒適。工作人員服務好，連門僮都非常可愛，車剛停好就過來開門幫忙拿行李。這次整個入住過程都非常愉悦，必須的特別感謝一下Tibbers。從他親自給我們辦理入住，給我們推薦周邊美食，幫我們延長退房時間。太多細節讓我很感動了。從入住期間對我們細心的關照，也看得出來酒店的顧客至上的經營理念。非常期待下次的入住！

這家酒店位置優越，交通便利，設施齊全，房間乾淨整潔，住得很舒服。吃早餐時褲子被凳子掛破了一點酒店人員也立刻積極處理了，前台人員服務也很好，房間夜裡空調再靜音一些就完美啦。非常感謝管家楊世美，有機會再來！

房間很寬敞，機麻也很方便。温泉池水保持温度43度，很適合泡温泉。kiko管家很專業，凡是有疑問都認真回答，最後衣服忘記了帶走，也是kiko聯繫快遞寄回來。早飯也很豐盛。

本次入住相當愉快，在入住酒店的前一天，酒店的賓客關係經理Tibbers已經提前聯繫到了我，發來了旅行攻略，超級詳細，什麼時間去哪裡玩都寫的清清楚楚，節省了我們很多時間。真是一次超越預期的行程，滿滿的關愛。滿滿的幸福感。下次會再次入住宋品酒店！感謝Tibbers的超越預期的服務！！！

來都江堰遊玩，入住宋品酒店，酒店賓客關係經理Tibbers熱情周到，提前幫我們安排入住，別墅非常安靜，且景色優美，贈送了果盤，特別細緻貼心。酒店房間乾淨整齊，床鋪舒適，其他設施齊全，有私湯、麻將機和健身房，入住感受很棒，強烈推薦。