Recensioni su Palace Downtown

Risposta dalla struttura: Dear guest, Thank you for your positive feedback regarding your recent stay at Palace Downtown Hotel. We are thrilled to learn that you enjoyed our prime location next to Dubai Mall, which undoubtedly enhances the overall guest experience.We are also delighted to hear that you appreciated the comfort and convenience of our fountain view rooms, providing you with the opportunity to enjoy the spectacular fountain show in comfort and style. Your satisfaction is our priority, and we are honored to have contributed to a memorable stay for you.We eagerly anticipate the opportunity to welcome you back for another enjoyable experience at Palace Downtown Hotel.RegardsStefan Masche

Risposta dalla struttura: Gentile ospite, siamo entusiasti di ricevere il tuo meraviglioso feedback e vorremmo esprimere la nostra sincera gratitudine per aver scelto Palace Downtown per il tuo soggiorno a Dubai. Le tue gentili parole sulla tua esperienza con noi, in particolare l'elogio per la nostra posizione centrale e la professionalità del nostro team, hanno reso la nostra giornata. Ci dà immensa gioia sapere che il nostro team, incluso il signor Sido, ha contribuito a rendere il vostro soggiorno memorabile . Apprezziamo il tuo riconoscimento degli sforzi del signor Sido nell'assicurarti il ​​posto migliore al Thiptara, permettendoti di goderti una notte bellissima e indimenticabile prima di lasciare Dubai. La tua raccomandazione significa molto per noi e siamo lieti che tu abbia avuto un'esperienza straordinaria al Palazzo Downtown. Ci impegniamo a fornire un servizio eccezionale e a creare ricordi duraturi per i nostri ospiti e il tuo feedback positivo testimonia il nostro impegno. Se i tuoi viaggi ti riportano a Dubai, saremo onorati di accoglierti nuovamente e assicurarti un altro soggiorno eccezionale. Se hai preferenze o richieste specifiche per la tua prossima visita, non esitare a contattarci. Ancora una volta, grazie per aver scelto Palace Downtown. Attendiamo con impazienza il piacere di ospitarvi nuovamente in futuro. Saluti, Aby AbrahamManagement Office

Risposta dalla struttura: Dear guest,Thank you for your kind words. We are delighted to know you enjoyed your time with us and found Palace Downtown to be a great place to be.We look forward to welcoming you back for another memorable stay.RegardsStefan Masche

Risposta dalla struttura: Dear Mr. Dan Pablo,Thank you for your kind feedback. We are delighted that you enjoyed our excellent location, close to shops and restaurants, as well as the elegant traditional style of the hotel. We also appreciate your understanding regarding the minor flaws in the room and are pleased they did not affect the overall quality of your stay.We look forward to welcoming you back soon for another memorable experience at Palace Downtown.RegardsStefan Masche

Risposta dalla struttura: Dear Ms. Norah alMohsen,Thank you for sharing your feedback. While we are pleased to know that your check-in experience was smooth, we are truly sorry for the inconvenience caused by the initial room key issue and the air conditioning concern that remained unresolved during your stay. This is certainly not the level of comfort and efficiency we strive to deliver.Please rest assured that your comments have been shared with both our Engineering and Front Office teams for immediate follow-up to prevent similar issues in the future. We value your feedback and hope to have the opportunity to welcome you back for a much more seamless and comfortable stay.RegardsStefan Masche

Risposta dalla struttura: Dear guest,Thank you for your lovely review! We’re thrilled to hear that you love Palace Downtown and enjoyed our convenient location near Dubai Mall. It’s wonderful that our professional and kind staff made such a positive impression during your stay.We truly appreciate your feedback and look forward to welcoming you back for another fantastic experience.RegardsStefan Masche

Risposta dalla struttura: Dear guest,Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our prime location in Dubai. However, we are sorry to learn about the unpleasant experience you had with the bidet in your room.Please accept our sincere apologies for the inconvenience caused by the sewage smell. Your comments regarding the drainage pipes and the overall maintenance are taken very seriously. We will address this issue with our maintenance team to ensure it is resolved promptly and that our facilities meet the high standards we strive to uphold.Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience on your next visit.RegardsStefan Masche

Risposta dalla struttura: Dear guest,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay with us.We regret that the initial room did not meet your expectations for a Fountain View and that the view was not as described. While we are pleased that our team was eventually able to relocate you to a room with a proper view, we fully understand that the delay and repeated follow-up required were frustrating and fell short of the seamless experience we aim to provide.Your concerns regarding the unresolved deposit are also deeply concerning to us. Please rest assured that we are urgently looking into this matter to ensure it is resolved promptly. We appreciate your patience and would be grateful if you could share your booking details with us at [insert contact email or number] so that we can assist you directly.We are truly sorry to learn that, despite enjoying our facilities and location, this experience has led you to decide not to return. Your comments have been shared with our senior management team, and we are taking them seriously to improve both our communication and service standards.We value your perspective as a seasoned traveler and hope that, in time, we may have the opportunity to regain your trust.RegardsStefan Masche

Risposta dalla struttura: Dear guest,Thank you for your feedback. We are delighted that you enjoyed our great location near the Burj Khalifa and hope to welcome you back soon for another memorable stay at Palace Downtown.RegardsStefan Masche

Risposta dalla struttura: Dear guest,Thank you for your review and ratingRegardsStefan

Risposta dalla struttura: Dear Hiro,Thank you for taking the time to share your wonderful feedback about your stay at Palace Downtown. We are delighted to hear that you enjoyed our friendly staff, excellent service, and the breathtaking views our hotel offers.Providing exceptional hospitality is at the heart of what we do, and it is always rewarding to know that our guests had a memorable experience. We truly appreciate your kind words and look forward to welcoming you back for another remarkable stay.RegardsStefan Masche

Risposta dalla struttura: Dear guest,Thank you for sharing your feedback. I sincerely apologize for the inconvenience you faced due to the missed flight and the cancellation situation. At Palace Downtown, we aim to provide clarity and fairness in all our policies, including our cancellation policy, which may result in charges depending on the timing of the request.We understand that unexpected situations occur, and I would kindly request you to contact us directly so we can discuss the details of your reservation and see how we may assist you further. Your satisfaction is important to us, and we are here to help.RegardsStefan Masche

Risposta dalla struttura: Dear Guest,Thank you very much for sharing your positive experience with us and having taken the time to post such a detailed review. We at Palace Downtown are looking forward welcoming you back soon.With very best regards, Aby AbrahamManagement Office

Risposta dalla struttura: Dear GuestThanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby AbrahamGeneral Manager