Swissôtel Living Al Ghurair

Recensioni su Swissôtel Living Al Ghurair

Swissôtel Living Al Ghurair

PO Box 185051, Umar Bin Al Kattab Road, Al Muraqqabat, Dubai, Emirate of Dubai, 185051, United Arab EmiratesDettagli hotel
Swissôtel Living Al Ghurair
Swissôtel Living Al GhurairSwissôtel Living Al GhurairSwissôtel Living Al Ghurair
Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

8.7/10
Molto buono
105 recensione
Recensioni verificate
Ubicazione8.5
Strutture e servizi8.8
Servizio8.5
Pulizia9.1
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Tutte le recensioni(105)
Recensioni positive(98)
Recensioni con foto/video(16)
Soggiorno meraviglioso!(15)
Camere magnifiche(13)
Pulito e ordinato(10)
Personale amichevole(10)
Vicino all'area commerciale(10)
Camere ampie(9)
Comodo per lo shopping(7)
Recensioni negative(7)
Fitzjohn
Appartamento con due camere da letto
Soggiorno: set 2024
Famiglia
1 recensione
9.0/10
Ottimo
Pubblicata: 31 ott 2024
This hotel is very well located and attached to Al ghurair Shopping centre where there is a medium sized Carrefour supermarket, Centrepoint, Bath body and works, Marks and Spencer shop to name a few and several eateries and chemists. The metro station Union is about a five minute walk away. Easy access to everything as it is right in the hustle and bustle of Al Rigga. Taxis are readily available. The hotel is split into hotel rooms and apartments on each side. Both are accessed from 1st floor. There are 2 good sized swimming pools, with spa which you pay extra to access. There is a coffee shop in reception area open until late which offers cakes, sandwiches and coffees. Room service is 24 hours. TV selection is okay with a few English cinema films, CNN, Euronews and Travel channel. Apartments are spacious and well designed however furniture is dated and upholstery dirty and stained. Air conditioning in rooms weren’t always working properly. Kitchen area had large American fridge, washer dryer and kettle with coffee maker. No pods provided for Nespresso machine. No basic washing up liquid etc.. so going to supermarket next door will be a must to get basics. Bathrooms had Swiss shower gel, shampoo, conditioner. Bathrooms were huge, modern and clean. Rain shower lacked pressure but did the job. Overall, a fantastic stay as apartment was huge, located in a good vibrant part of Deira, close to airport and staff extremely friendly and professional. Furniture needs updating and maintenance needs  to look into fixtures. I would recommend and I would return due to location and outstanding staff
Traduci
6/11
Risposta dalla struttura: Dear Fitzjohn,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Utente ospite
Appartamento con una camera da letto
Soggiorno: mar 2025
Famiglia
8 recensione
9.0/10
Ottimo
Pubblicata: 5 mag 2025
Their service is amazing. Staff are friendly and every request was answered and acted on swiftly. Would be back for sure. Hotel is near the metro, malls, and restaurants.
Traduci
Abdullah
Appartamento con una camera da letto
Soggiorno: gen 2025
Solo
9 recensione
7.0/10
Pubblicata: 2 mar 2025
Hotel is big & comfortable. Location in a busy street makes access by car to the parking worse. Spacious underground parking. I had an apartment with a view of the city. Extra large bed. Facilities good. I had a relaxing stay.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your experience! We’re delighted to hear that you had a relaxing stay and enjoyed the comfort of our spacious apartment, the city view, and our facilities—including the extra-large bed and underground parking.We understand that access can be a bit challenging due to the busy street, and we truly appreciate your patience. Looking forward to welcoming you back for another enjoyable stay at Swissôtel Al Ghurair!Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Arbi Abdelhafid
Appartamento con due camere da letto
Soggiorno: ott 2024
Lavoro
30 recensione
10.0/10
Eccezionale
Pubblicata: 8 dic 2024
Perfect
Traduci
Risposta dalla struttura: Dear Arbi Abdelhafid,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Rauff
Appartamento con due camere da letto
Soggiorno: gen 2025
Famiglia
21 recensione
10.0/10
Eccezionale
Pubblicata: 8 feb 2025
Nice hotel. Nearby a lot of amenities. Near train station. Good place to stay
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind feedback! We're happy to hear you enjoyed your stay and found our location convenient with plenty of amenities nearby and easy access to the train station.We look forward to welcoming you back soon for another great stay!Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
nun nun nun
Appartamento con una camera da letto
Soggiorno: dic 2024
Viaggio con amici
53 recensione
10.0/10
Eccezionale
Pubblicata: 3 mar 2025
Its just 5 mins from union metro station
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your feedback! We're glad you enjoyed the convenience of our location—being just a 5-minute walk from Union Metro Station makes getting around the city so much easier.We look forward to welcoming you back to Swissôtel Al Ghurair on your next visit!Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Utente ospite
Appartamento Premium con 1 Camera da Letto con Vista su Burj Khalifa e Creek
Soggiorno: feb 2025
Altro
4 recensione
10.0/10
Eccezionale
Pubblicata: 17 mar 2025
Perfect Location
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind words! We're so pleased to know you enjoyed our perfect location—being connected to the mall and close to key attractions truly makes exploring the city easier.We hope to welcome you back soon for another great stay at Swissôtel Al Ghurair!Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Utente ospite
Appartamento con una camera da letto
Soggiorno: ago 2024
Solo
2 recensione
7.0/10
Pubblicata: 18 ott 2024
Not a 5 star service
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your feedback. Please accept our sincere apologies for any inconvenience encountered during your stay.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
ALBADRI ABDULLAH
Appartamento Premium con due camere da letto e vista su Burj Khalifa e Creek
Soggiorno: feb 2024
Famiglia
9 recensione
7.0/10
Pubblicata: 6 mar 2024
Great as 4 stars
Traduci
Risposta dalla struttura: Dear Albadri Abdullah,Thank you for taking the time to tell us about your experience at the Swissôtel Living Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Utente ospite
Appartamento con due camere da letto
Soggiorno: ott 2023
Famiglia
5 recensione
8.5/10
Molto buono
Pubblicata: 25 nov 2023
Overall very good
Traduci
Sie leong
Appartamento con tre camere da letto
Soggiorno: lug 2023
Lavoro
64 recensione
10.0/10
Eccezionale
Pubblicata: 4 set 2023
Good place to stay
Traduci
Sameeh
Appartamento con due camere da letto
Soggiorno: dic 2023
Viaggio con amici
15 recensione
10.0/10
Eccezionale
Pubblicata: 21 gen 2024
Super stay
Traduci
Risposta dalla struttura: Dear Sameeh, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Salim
Appartamento con una camera da letto
Soggiorno: giu 2023
Famiglia
1 recensione
10.0/10
Eccezionale
Pubblicata: 25 lug 2023
Perfect as usual !
Traduci
chaorenhuifei
Appartamento con due camere da letto
Soggiorno: gen 2025
Famiglia
3 recensione
7.5/10
Pubblicata: 6 mar 2025
環境總體一般，設施老舊。早餐種類比其他五星餐廳種類少。門口保安會給叫非出租車送機場，價格是普通出租車的兩到三倍。如果乘客堅持自己打出租，即使女性長者拿多件行李，也不幫忙放後備箱，就在旁邊看着。周邊商場方便，餐飲多。
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your experience with us. We're truly sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding the condition of the facilities, breakfast variety, and the transportation experience. Your feedback is extremely valuable and has been shared with the relevant teams for immediate review and improvement, especially regarding the service at the entrance and the behavior of security staff.On a positive note, we’re glad you found our location convenient and appreciated the variety of restaurants and shopping options nearby. We sincerely hope to have the opportunity to welcome you again in the future and offer you a more seamless and satisfying stay.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Aynsel
Appartamento con una camera da letto
Soggiorno: feb 2025
Coppia
6 recensione
6.0/10
Pubblicata: 17 mar 2025
Из минусов: 1) В отеле идёт ремонт. Круглосуточные (24/7) работы перфоратором и молотком. Бессонные ночи. Смена этажа и комнаты не помогла. При включении кондиционера в комнате сильно пахнет краской. 2) Бассейн маленький и очень грязный. По периметру всё в голубином помёте, который смывается в вассейн. 3) На крыше соседних домов 4 баскетбольных площадки, где до поздней ночи (до полуночи минимум) проходят матчи каждый день. Очень громко кричат судьи в рупор/мегафон и визги болельщиков. Это профессиональные игры, народу много каждую ночь. Закрытые окна не помогают. 4) Азиаты сотрудники на ресепшене расисты, крайне неприятно. Чёрный парень на ресепшене отличный! Белый парень тоже отлично помог! Из плюсов: 1) Аппартаменты очень большие, всё нужное есть. Удобная кровать. 2) Уборка очень хорошая. В любое время можно позвонить на ресепшн и через 5 минут приходит сотрудник, приносит что нужно, убирает там, где покажете. 3) Рядом дешёвые магазины керфур, дей ту дей, гифт шопы, west zone, nesto 4) Метро рядом. Есть возможность спускаться на техническом лифте в конце коридора, далее налево пройти через ТЦ и выйти на улицу. Очень быстрый путь. 5) Из супермаркета Керфур продукты можно везти в тележке прямо до номера. Так делают все. 6) Отличная стиральная машина. После двухчасовой (самой длинной) стирки бельё почти сухое. Класс
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share such a detailed review of your stay. We truly appreciate your honest feedback—both the positives and the areas where we fell short.We’re very sorry to hear about the disturbances you experienced due to renovation works, noise from nearby basketball courts, and the issues with the pool. Your comfort is very important to us, and we regret that we were not able to provide the restful experience you expected. Please rest assured your comments have been shared with the concerned departments for immediate review and action.We’re glad, however, that you found the apartment spacious and comfortable, appreciated the efficient housekeeping service, and found the nearby shopping and transport options convenient. It's also heartening to know that some of our team members made a positive impression during your stay—thank you for acknowledging them.We hope to have the opportunity to welcome you again in the future, under better circumstances, and deliver a more seamless experience.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair