Po Box 185051, Umar Bin Al Kattab Road, Deira, Al Muraqqabat, Dubai, Emirate of Dubai, United Arab EmiratesDettagli hotel
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1 notte
Recensioni degli ospiti
4.3/5
Molto buono
316 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.4
Strutture e servizi4.3
Servizio4.2
Pulizia4.4
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Tutte le recensioni(316)
Recensioni positive(303)
Recensioni con foto/video(58)
Ottimo servizio(40)
Trasporti comodi(21)
Comodo per lo shopping(19)
Camere ampie(17)
Ottimo rapporto qualità-prezzo(13)
Vicino alla metro(10)
Ampia gamma ristorazione(6)
Piscina meravigliosa(3)
Recensioni negative(13)
Jonathan
Soggiorno: dic 2021
Coppia
11 recensione
5.0/5
Eccezionale
Pubblicata: 25 gen 2022
La posizione era dove volevamo e zona favolosa!
Testo originaleTraduci con Google
Utente ospite
Camera Executive King
Soggiorno: gen 2022
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 15 gen 2022
Lo swissotel è un bel posto dove stare
Testo originaleTraduci con Google
Sha & sid adventures
Camera Classic King
Soggiorno: nov 2024
Famiglia
18 recensione
4.2/5
Molto buono
Pubblicata: 11 nov 2024
The room was spacious and clean.
The bed was on the hard side n oillows very thin/soft.
Just dont like the idea of shower in the tub, i requested for a walkin shower but didnt get it.
This hotel is attached to the mall so its easy to shop n eat.theres carrefour too😁
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Risposta dalla struttura: Dear Sha & sid adventures,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
GS7
Camera Classic King
Soggiorno: ott 2024
Lavoro
12 recensione
5.0/5
Eccezionale
Pubblicata: 16 ott 2024
The location is very convenient, close to Union Metro station the interchange with Green and Red line , close to the Airport it's located at the heart of a big mall.
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Risposta dalla struttura: Dear GS7,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Said
Camera Classic King
Soggiorno: giu 2024
Lavoro
35 recensione
2.5/5
Pubblicata: 23 giu 2024
The location was good, once you call Receiption the lady was very nice , the two terrible things was Checking in time they keep me about 30 minutes for nothing, and other bad thing is their breakfast the people in that was horrible, because i had 3 days breakfast just attend 2nd day 1st and i ahd bad experience and 3th day I don’t go there to waste my time.
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Risposta dalla struttura: Dear Said,Thank you for taking the time to tell us about your experience at the Swissotel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Swissotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Memory Hall
Camera Deluxe (1 letto a due piazze)
Soggiorno: giu 2024
Altro
129 recensione
5.0/5
Eccezionale
Pubblicata: 18 giu 2024
On top of elegantly claded Alghurair Centre
Next to the Union Metro 🚇
So convenient
So nice
Traduci
Risposta dalla struttura: Dear Clo Leo,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Al123
Camera Classic King
Soggiorno: set 2024
Coppia
10 recensione
1.5/5
Pubblicata: 23 set 2024
Truly disappointed with Swissotel Dubai al ghurair.
We never want to stay here if they paid us to stay!!
Fundamental hospitality and humanity missing from this Hotel staff. The mind wonders if the staff are so oppressed, overworked, stressed that they have to smap at the very guests who are paying their wages.
The G.M. is to blame! Your house is filthy, dirty, and your staff rude/obnoxious.
How Swissotel allow you to hang their name on your building is a mystery!
G.M. sort your dirty house and start with base level hospitality please. Forget the star system and simply start at the bottom. You have much work to do.
This is a mass tourist hotel, how you get 5 stars and from where is a wonder. Come here if you wish to be mistreated, animals are treated better at zoos!!
No basic hospitality at any levels
So very sad!!
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Benny the kid
Camera Classic King
Soggiorno: set 2024
Lavoro
38 recensione
4.5/5
Ottimo
Pubblicata: 22 set 2024
I was very happy with the gym and spa, and the service staff were very friendly. However, I felt my room was old and had a stuffy smell, like it had not been aired out or cleaned properly.
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Risposta dalla struttura: Dear Benny the kid,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Anonymous13
Camera Deluxe con 2 letti singoli
Soggiorno: mar 2024
Coppia
45 recensione
3.5/5
Pubblicata: 25 mar 2024
Clean and big rooms. Accessible to the mall, restaurants, groceries, bus and train stations.
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Keira Shef
Camera Classic King
Soggiorno: set 2024
Lavoro
12 recensione
2.7/5
Pubblicata: 12 set 2024
Had no time to change hotel, so I had to stay same at the room
Opinion still the same
It’s a 3 stars hotel
Traduci
Risposta dalla struttura: Dear Keira Shef,Thanks for sharing your feedback. Please accept our sincere apologies for any inconveniences caused during your stay. Hope to get the chance of serving you again and experience the improvement in our service. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
NADHIM
Camera Classic King
Soggiorno: set 2024
Viaggio con amici
72 recensione
5.0/5
Eccezionale
Pubblicata: 9 set 2024
Very clean and nice staffs are working there, it’s in the shopping center and easy to get food and stuff
Traduci
Risposta dalla struttura: Dear Nadhim,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Said
Camera Classic King
Soggiorno: giu 2024
Lavoro
35 recensione
3.5/5
Pubblicata: 25 giu 2024
My expectations and My experience was totally different
And the the time i rebooked was the time was expectations too high but it wasn’t
Traduci
Risposta dalla struttura: Dear Said,Thank you for taking the time to tell us about your experience at the Swissotel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Swissotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
HopeMedicine Energy Healing
Camera Classic King
Soggiorno: giu 2024
Coppia
79 recensione
4.7/5
Fantastico
Pubblicata: 23 giu 2024
It’s a nice property and very nice location middle of the city lot of restaurants at walking distance . It has nice pool and nice gym . It’s now over one year I have stayed here many times . We are happy here .
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Risposta dalla struttura: Dear HopeMedicine Energy Healing, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
thommy Yea
Camera Deluxe con 2 letti singoli
Soggiorno: giu 2024
Lavoro
2 recensione
4.7/5
Fantastico
Pubblicata: 29 giu 2024
Everything is good and worth every penny to stay here. The only upset was the luggage storage service, that I need to leave a luggage in the hotel for 2 days, but the policy might not allow to.
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Risposta dalla struttura: Dear thommy Yea,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
STV7
Camera Classic con 2 letti singoli
Soggiorno: giu 2024
Solo
4 recensione
5.0/5
Eccezionale
Pubblicata: 7 giu 2024
I love staying at this hotel! It’s so convenient for anyone why wants to do gold shopping or shopping for dresses and other things. The fact that this hotel is basically attached to a mall is also another plus for food and just general shopping. I’ve stayed here a few times and the rooms are very spacious. Can’t wait to go again.
Traduci
Risposta dalla struttura: Dear STV7,We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair