Banana Island Resort Doha by Anantara

Recensioni su Banana Island Resort Doha by Anantara

Banana Island Resort Doha by Anantara

Banana Island, Doha, QatarDettagli hotel
Banana Island Resort Doha by Anantara
Banana Island Resort Doha by AnantaraBanana Island Resort Doha by AnantaraBanana Island Resort Doha by Anantara
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

8.6/10
Molto buono
90 recensione
Recensioni verificate
Ubicazione9.0
Strutture e servizi8.3
Servizio8.2
Pulizia8.9
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Tutte le recensioni(90)
Recensioni positive(34)
Recensioni con foto/video(16)
Bella accoglienza(8)
Soggiorno meraviglioso!(6)
Recensioni negative(4)
Lisa
Camera Premier (letto a due piazze, con vista sul mare)
Soggiorno: gen 2025
Coppia
11 recensione
10/10
Eccezionale
Pubblicata: 25 feb 2025
Questa è stata l'isola più bella e sorprendente in cui sia mai stato. Così tanto da fare su un'isola così piccola Fantastico se hai una famiglia con bambini piccoli Il cibo era incredibile, consiglierei sicuramente il ristorante italiano Riva, il servizio era brillante e il cibo era decisamente 10/10 Anche il ristorante americano Teds aveva dei dessert deliziosi, anche questo un 10/10 Ci porterò sicuramente la mia famiglia di nuovo
Testo originaleTraduci con Google
Risposta dalla struttura: Cara Lisa, Grazie per aver condiviso la tua esperienza positiva al Banana Island Resort by Anantara Doha. Il tuo feedback è prezioso per noi e siamo entusiasti che tu abbia apprezzato il tuo soggiorno. Non vediamo l'ora di darti nuovamente il benvenuto per un'altra visita memorabile. Cordiali saluti, Ali Alassoud Front Office Manager
Utente ospite
Suite Junior
Soggiorno: feb 2024
Famiglia
1 recensione
2.0/10
Pubblicata: 8 mar 2024
È il peggior hotel che abbia mai visitato. Personale molto poco professionale e cortese. L'hotel si trova lontano da Doha, in mezzo al mare. E c'è una barca che ti porta lì, che ha bisogno di 30 minuti e la barca ha un orario specifico per partire ogni ora fino alle 11, dopo le 11 sarai fuori e nessuno accetterà di accompagnarti. Non ci sono supermercati o farmacie sull'isola, quindi se hai bisogno di acquistare qualcosa dovrai prendere una barca da 30 minuti. E assicurati di prenotarla in anticipo. È stato un incubo, non mi sentivo rilassato, sentivo il bisogno di correre e prendere la barca e il momento più difficile per noi è stato quando abbiamo fatto il check-out, ho chiamato e poi 1 notte a testa e li ho informati dell'orario della mia partenza e ho confermato verso le 9 del mattino. Sfortunatamente nessuno si è presentato per prendere i nostri bagagli e ho ricominciato a lamentarmi con le cose che senti che sono infelici e non lavorano. Davvero, non consiglio a nessuno di visitare questo hotel.
Testo originaleTraduci con Google
Risposta dalla struttura: Gentile utente ospite, siamo davvero dispiaciuti di apprendere delle sfide che hai incontrato durante il tuo soggiorno al Banana Island Resort by Anantara Doha. Il tuo feedback sulla tua esperienza ci preoccupa e ci rammarichiamo profondamente per qualsiasi insoddisfazione tu possa aver riscontrato. Ti assicuriamo che stiamo prendendo sul serio il tuo feedback e stiamo lavorando diligentemente per risolvere i problemi sollevati. La tua esperienza non riflette gli elevati standard di servizio che intendiamo fornire e ci impegniamo a migliorare in base al tuo feedback. Apprezziamo la tua onestà e speriamo che tu voglia considerare di darci un'altra opportunità per superare le tue aspettative in futuro. Cordiali saluti, Ali Alassoud Front Office Manager
j2994
Camera Premier (letto a due piazze, con vista sul mare)
Soggiorno: apr 2025
Coppia
1 recensione
10/10
Eccezionale
Pubblicata: 8 giu 2025
Excellent service and scenery, would highly recommended to visit
Traduci
Risposta dalla struttura: Dear J2994,Thank you for sharing your positive experience at Banana Island Resort by Anantara Doha. Your feedback is invaluable to us, and we are thrilled that you enjoyed your stay. We can't wait to welcome you back for another memorable visit.Warm regards,Ali AlassoudFront Office Manager
Hassan
Camera Premier (letto a due piazze, con vista sul mare)
Soggiorno: apr 2025
Coppia
4 recensione
10/10
Eccezionale
Pubblicata: 18 mag 2025
good food, excellent room and view!
Traduci
Risposta dalla struttura: Dear Hassan,Thank you for sharing your positive experience at Banana Island Resort by Anantara Doha. Your feedback is invaluable to us, and we are thrilled that you enjoyed your stay. We can't wait to welcome you back for another memorable visit.Warm regards,Ali AlassoudFront Office Manager
Qasim
Camera Premier (letto a due piazze, con vista sul mare)
Soggiorno: mag 2025
Coppia
1 recensione
8.0/10
Molto buono
Pubblicata: 5 giu 2025
The staff on the island were lovely and accommodating. The island itself was quiet but I’d even describe it as a boring. You can walk a lap around it in 20 mins and there’s about 3 things to do apart from eating. The restaurants themselves were very good with excellent service especially the people at Teds diner and al amin at al ahharm. I booked for 3 nights but would advise anyone wanting to go just to book a day trip. There is no need to stay here genuinely
Traduci
Risposta dalla struttura: Dear Guest User,Thank you for sharing your feedback on your recent stay at Banana Island Resort by Anantara Doha. We are delighted to hear that you enjoyed the luxurious amenities and exceptional service provided by our team. Your positive comments are truly appreciated.We have also noted your feedback about our shortfalls. We apologize for any inconvenience this may have caused and assure you that we are taking steps to address this matter promptly. Your insights are invaluable to us as we strive to enhance the guest experience.We look forward to welcoming you back and providing you with an even more enjoyable stay in the future.Warm regards,Ali AlassoudFront Office Manager
Khalid92
Villa (2 camera/e da letto, con vista sul mare, con piscina)
Soggiorno: giu 2025
Famiglia
2 recensione
10/10
Eccezionale
Pubblicata: 13 lug 2025
One of the best resort in qatar with private pool the service is top
Traduci
Risposta dalla struttura: Dear Khalid92,Thank you for sharing your positive experience at Banana Island Resort by Anantara Doha. Your feedback is invaluable to us, and we are thrilled that you enjoyed your stay. We can't wait to welcome you back for another memorable visit.Warm regards,Ali AlassoudFront Office Manager
Dubsfan89
Camera Premier (letto a due piazze, con vista sul mare)
Soggiorno: feb 2025
Famiglia
2 recensione
8.0/10
Molto buono
Pubblicata: 1 apr 2025
My first trip was so much better in terms of service. It could have been because of EID. But phones were not being answered, bags took forever to come to the room. When we checked out the bost back was behind schedule almost 40 mins and to get car from valet took another 20 mins. Just much slower than our first trip. I still stand behind that they should have a mini mart or a place to purchase things like snacks, gum, cookies such things that the kids would love and even adults.
Traduci
Risposta dalla struttura: Dear Dubsfan89,Thank you for taking the time to share your feedback about your recent stay at Banana Island Resort by Anantara Doha. We are truly sorry to hear about your experience and apologize for the inconvenience you faced during your visit.Your feedback is deeply concerning to us, and we are committed to investigating the matter further to prevent any recurrence. Rest assured that we take your comments seriously and will work diligently to address the issues you have raised.We sincerely appreciate your honesty and hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Warm regards,Ali AlassoudFront Office Manager
Aisha albanoun
Camera Premier (letto a due piazze, con vista sul mare)
Soggiorno: gen 2025
Coppia
3 recensione
6.0/10
Pubblicata: 3 mar 2025
The resort had many facilities & activities to do but we were unable to enjoy any because no one from the hotel introduced us to the resort or even explain to us how the ferry timing & booking works
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your feedback on your recent stay at Banana Island Resort by Anantara Doha. We are delighted to hear that you enjoyed the luxurious amenities and exceptional service provided by our team. Your positive comments are truly appreciated.We have also noted your feedback. We apologize for any inconvenience this may have caused and assure you that we are taking steps to address this matter promptly. Your insights are invaluable to us as we strive to enhance the guest experience.We look forward to welcoming you back and providing you with an even more enjoyable stay in the future.Warm regards,Ali AlassoudFront Office Manager
Utente ospite
Camera Premier (letto a due piazze, con vista sul mare)
Soggiorno: ago 2025
Viaggio in solitaria
1 recensione
10/10
Eccezionale
Pubblicata: 18 set 2025
everything was great!
Traduci
Risposta dalla struttura: Dear Guest User,Thank you for sharing your positive experience at Banana Island Resort by Anantara Doha. Your feedback is invaluable to us, and we are thrilled that you enjoyed your stay. We can't wait to welcome you back for another memorable visit.Warm regards,Ali AlassoudFront Office Manager
ARSHAD
Soggiorno: ott 2023
Famiglia
10 recensione
10/10
Eccezionale
Pubblicata: 18 nov 2023
Great resort for a weekend getaway from doha . Exceptional service and hospitality.
Traduci
Risposta dalla struttura: Dear Arshad,Thank you for sharing your positive experience at Banana Island Resort by Anantara Doha. Your feedback is invaluable to us, and we are thrilled that you enjoyed your stay. We can't wait to welcome you back for another memorable visit.Warm regards,Ali AlassoudFront Office Manager
Utente ospite
Suite Junior
Soggiorno: feb 2024
Famiglia
8 recensione
9.0/10
Ottimo
Pubblicata: 10 mar 2024
The food quality was really average for 5 stars hotel, I mean the raw material. Sea food was frozen, not fresh choice
Traduci
Risposta dalla struttura: Dear Guest User,We want to express our sincere apologies for the challenges you encountered during your recent stay at Banana Island Resort by Anantara Doha. Your feedback regarding dining experience is important to us, and we deeply regret any inconvenience it may have caused you.Please know that we are taking immediate steps to address the issues raised and prevent similar situations from occurring in the future. Your feedback is invaluable to us as we strive to improve our services and guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive stay.Best regards,
Utente ospite
Camera Premier (letto a due piazze, con vista sul mare)
Soggiorno: ago 2023
Coppia
1 recensione
10/10
Eccezionale
Pubblicata: 10 set 2023
It was a super hotel and service. I recommend it to everyone to witness the great experience.
Traduci
Risposta dalla struttura: Dear Guest User,We appreciate your positive feedback about your recent stay at Banana Island Resort by Anantara Doha. Your kind words mean a lot to us and we look forward to welcoming you back soon.Best regards,Ali AlassoudFront Office Manager
Utente ospite
Camera Deluxe (vicino alla spiaggia, con terrazza)
Soggiorno: apr 2024
Coppia
1 recensione
10/10
Eccezionale
Pubblicata: 19 mag 2024
It was so good.. can't be better
Traduci
Risposta dalla struttura: Dear Guest User,Thank you for sharing your experience at Banana Island Resort by Anantara Doha. We are thrilled to hear that you enjoyed your stay with us and hope to see you again in the future.Warm regards,Ali AlassoudFront Office Manager
Joanne Pauline
Camera Premier (letto a due piazze, con vista sul mare)
Soggiorno: giu 2023
Coppia
3 recensione
10/10
Eccezionale
Pubblicata: 13 lug 2023
One of the most beautiful island we've been. With amazing facilities, amenities and staff! ☺️
Traduci
Risposta dalla struttura: Dear Joanne Pauline,We are delighted to hear that you had a great time at Banana Island Resort by Anantara Doha. Your feedback is truly appreciated, and we can't wait to have you back for another wonderful stay.Kind regards,Ali AlassoudFront Office Manager
Utente ospite
Camera Deluxe (con vista sul mare, con terrazza)
Soggiorno: mag 2025
Affari
3 recensione
1.0/10
Pubblicata: 8 giu 2025
我寫此信是為了正式投訴我們一行七人在2025年6月3日在貴酒店入住期間遭遇的嚴重服務失誤及員工不當行為。此次經歷不僅破壞了我們的行程安排，更因貴酒店員工的不誠實和敷衍態度，導致我們對貴酒店的品牌信譽徹底失去信任。 事件經過如下： 船衹時間安排錯誤：退房當日，貴酒店為我們預訂的出島船衹時間出現錯誤，直接導致我們面臨無法按時離島的困境。 員工Suthinan的欺騙行為：在與酒店溝通解決方案時，員工Suthinan在明知我們仍有最後登船機會的情況下，謊稱“會另安排船衹並讓我們等待五分鐘”，實則藉機逃離現場且再未露面。此舉存在明顯故意欺騙，意圖拖延時間以逃避責任。 管理層Destiny Bhobho的失職與謊言： 作為Suthinan的上級，Assistant Villa Operation Manager Destiny Bhobho全程無視我們要求與Suthinan對質的合理訴求。 她謊稱“正在與上級電話溝通”，但拒絕出示手機屏幕以證明其真實性，實際並未採取任何解決措施。 其唯一目的是拖延時間直至我們被迫登船，完全未體現管理層應有的專業性與責任感。 我們要求酒店總部對涉事員工（Suthinan及Destiny Bhobho）的不誠實行為作出正式書面道歉，並説明內部處理結果。此次事件嚴重違背了貴酒店宣稱的服務標準與管理水平。我們保留通過社交媒體、旅行平台及法律途徑進一步追責的權利，並鄭重申明：在未得到合理解決前，我們將向所有親友及公眾披露此次經歷。
Traduci
Risposta dalla struttura: Dear Mr. Guest,Thank you for bringing your recent experience to our attention. On behalf of the entire team at Banana Island Resort by Anantara, please accept our sincerest apologies for the distress and inconvenience caused to you and your group during your departure on June 3, 2025.We are truly disheartened to learn of the issues you encountered, particularly with the boat scheduling and the way the situation was handled by our staff. This is far from the standard of service we promise our guests, and we deeply regret that your experience did not reflect the high levels of professionalism, honesty, and care that we strive to uphold.We understand the impact this situation had on your schedule and your trust in our brand, and we are committed to doing what is right. We genuinely value your feedback and your patience as we work to resolve this properly. Should you wish to speak with us directly or provide further details, we welcome the opportunity to connect with you at your convenience.Sincerely,Alessia UrsoOperation Excellence Manager