Utente ospite
24 agosto 2024
Receptionists both night and day time are very helpful, but manager so bad. I come here with my family booking for 4 people stay in family room, then 2nd night, my dad and sister come more, I have ask to stay together and pay for extra people. Manager said ok, to add extra 2 people, pay 400,000VND to stay together or pay for another standard room 600,000VND for 2 paxs. And I can pay by cash for family Room is 1,100,000VND excluding Breakfast, then I check in Trip.com, it is just 41$ (about 1,050,000VND) for 4paxs including breakfast. I try to negotiate if he can discount for us cos I gonna stay at lease 1 week here, he said he can’t. He said I can booking via online. I agree with him cos online is cheaper than pay by cash, so I prefer to choose which way is save money. Then I confirm him if my dad and sister come, I just pay 400,000VND. He did agree with my question.
When late evening, my Dad arrive, I do pay 400,000VND, and my dad and sister go to room. 5min later, I was informed that manager not approved to stay. I need to book another room. Due to I book online, he didn’t get full cost. So wanna get more profit.
Then I check online, it is 22$(about 570,000VND) including tax for standard room with breakfast, so I told receptionist, even that kind of a liar business, but I can booking one more room cos my dad arrive and late evening already and we already paid for family room already. I pay one more room to stay together. I decide to book via online again, since it is cheaper than pay by cash. At the meantime, the manager call receptionist, receptionist told him that I prefer to book via online. At that time, when I confirm to booking, suddenly cost change. From 22$ to 27$(680,000VND) excluding Breakfast. That is such bitches VN manager can do for customer. I suspect that he go to change cost in Trip.com immediately to force me to pay by cash.
That is such a bad behavior of business especially to challenge with customer.
Traduci