Aquasis de Luxe Resort & Spa - Ultra All Inclusive

I had an extremely disappointing and unpleasant stay at this hotel. From the very first day, we discovered bed bugs in our room and immediately informed the staff. Instead of helping, the receptionist was rude and dismissive, even saying, “lady, what do you want me to do,” which is unacceptable. We were moved to another room the following day, only to find the same issue — more bed bugs. When we raised this again, management refused to acknowledge the problem, insisting it was “mosquitos or garden bugs,” despite the fact that I have clear photo evidence proving otherwise. Upon seeing the evidence, they still refused to take blame and even went as far as saying that the inspection that they’ve done showed that there’s no bed bugs which is not true. .Shockingly, they also claimed the hotel has no policy for handling such issues, which is hard to believe since all hotels should have a procedure in place. When we requested an incident report, we were told they “don’t do them” and “never have.” To make matters worse, the night manager admitted they’ve had problems with bed bugs before, but the morning manager contradicted this and claimed it was his first time hearing about it. The night manager even went as far as saying that regardless of the frustration and rage we felt, he’s still going to help us ‘since he’s kind’ as if it’s not his job and we’re not spending thousands on our stay. The lack of professionalism, accountability, and honesty from the staff and management was astounding. Our family holiday that was supposed to be a week long was wasted away since for the first 3 days of our stay, we were dealing with unhygienic living standards, we moved 4 rooms all together in those days and all of us including children didn’t sleep for hours on end. This was by far one of the worst hotel experiences I’ve ever had. Between the unhygienic conditions, unhelpful staff, and unprofessional management, I would strongly advise others to avoid this property.

wonderful place, great service, delicious food thank u for The service farma cher was great ❤️❤️❤️❤️❤️

The food and service at Fangri was over the top and spectacular. The entire staff provided excellent service and the food was delicious. If you like seafood, this is probably one of the best places in TURKIYE.

Excellent service and the food was great, my husband has gluten allergy and the server knowledge was very good. Just a shame he was limited to one dish from the menu, lamb kebab - which was delicious

Come for a drink every night at the sailor bar. Staff are very helpful and are welcoming and friendly. Would recommend and come again. Elif, yusuf and seda was so friendly.