Utente ospite
17 maggio 2024
This was my first time at a Royalton and I expected more from the brand. I was aware this was a new resort, but I don't think Royalton was ready to open. The cons were ongoing construction, especially right downstairs from my room, as I almost fell on my butt one day, the lack of poolside service, the availability of dining options (wait time was up to two hours for a meal) and LACK OF CULTURE!! The nightly band? What was that about? I would have preferred the Vibe Team from 9-11. The best part of my stay was the Vibe Team! Kalique, Nadia, Kiana, Rishawn, Timothy, Keithroy and Kareem were absolutely amazing!!! I would consider going back just for them. Vaness at front desk was a sweetheart. Water aerobics with Daniel and the other trainer was great! Some staff moved around but Annika, Andrea, Lasheka, Unique, Cleon, Isean, Tamara, Jaime and Cathy, all helpful and a pleasure to meet during my stay. I'm absolutely sure things will get better in time; however I wish Royalton had been transparent with me from the beginning when I reached out. I would have booked a different week.
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