Hotel St. Regis

Best ever vacation with amazing hospitality at the Hotel. The front desk service to room service were all very helpful. The room was clean and tidy and i totally hada great time at the buffet.Coming again soon with family to stay here as the location is ideal. Thanks to all teh staff again.

A group of about a dozen of us booked rooms at the St. Regis because of a small-scale event in Detroit, at the recommendation of the event organizers, without looking at the reviews of this hotel - which are mostly pretty bad. Things were not as bad as we feared, but there is lots of room for improvement. First the good stuff - the on-site staff is great - very warm, welcoming, and helpful where they could be. Secondly, the rooms were all very clean. Now for the other stuff: The rooms have nothing on the walls, no pictures or other art, no rugs, nor any color in the bed clothes, no pillows, etc. You get the idea.There were no hangars in some of the rooms. No cups for the coffee makers in some rooms, only thin plastic cups in others - ie nothing to make coffee in. No creamer or sugar either. There was no coffee available in the lobby in the morning.The lobby bar was open only from 5-7 pm on Friday because there was a private event later that needed a bartender. What?!? There is NO food at all in the hotel - no restaurant or even - minimally - a cold breakfast buffet. One room reported cold showers. I asked for a higher floor room and was told that none were available when some of our friends arrived later and got high floor rooms. There is lots of late night traffic noise on the street side. The overall experience gives the impression that the owners don’t care about the comfort of their guests. “Minimalist” is not a compliment when it comes to the basics hotel guests expect, especially in a hotel which presents itself as a revival of a formerly luxurious place.

Brian at the desk was wonderful! We all had a blast at the hotel and out and about. Highly recommend the Fisher building tour. We were very conveniently located to the, free, Q line train. Which was a great added bonus! Whatever you do, don’t take the stairs in the hotel though!