Hotel in zona Kids Foot Locker, Des Moines

When we arrived we had sand in our bed, no big deal, could’ve just been from someone setting something on the bed. We told front desk and got new sheets and blankets. We later got walked in on while getting ready in our room by other guests who were given a room that we were already in. Guests were sorry and went down to get a new room, front desk agent apologized and got us new keys and free breakfast. They told us that night when we got new sheets to tell management in the morning about the sand so we could inform them. We did just that and were told no managers were around so they took a note for them and told housekeeping over the radio what happened. When we walked upstairs, housekeeping was now in our room, with our do not disturb sign up looking for the sand. We walked in and they asked us immediately where the sand was, we said we changed out the sheets before bed and the old were on the floor. Head of housekeeping (as confined by front desk) very rudely told us that that wouldn’t have happened and that they change the sheets before housekeeping even cleans the rooms. We told them that we wouldn’t just make that up and she picked up the sheets and left. We talked to the front desk again as her attitude and her telling us that that didn’t happened was the last straw. Incidents happen and none of it was ideal but when someone in a higher role is not even close to as helpful or friendly as all the front desk agents have been our whole stay, that’s where the real problem is. I have never had that kind of a dreadful experience with any other business ever. If it weren’t for her, I really think this would have been a great stay.

Nessun ricevimento ingrandito.L'hotel paga tutto quello che vogliono e non hai idea di cosa. Bar meno attrezzature, nessuno può pagare in qualsiasi camera senza verifica. Se non c'è un costo di 120 dollari per niente, ho pagato per le cose di qualcun altro.

Che buon soggiorno! Mi è stato detto che l'hotel è di cinque anni, ma sembra nuovo. Kudos al personale di manutenzione e pulizia. Kiki al dipartimento frontale ha fatto il mio check-in veloce e semplice e andò sopra e oltre per me quando ho chiamato dalla strada. Ny era anche molto amichevole e utile. Cercheremo di restare qui di nuovo.

Chose this hotel due to convenient location to State Capitol and activities. Read reviews that said it was quiet but that depends on the room you get. We were in a 'special' corner (larger, tall windows and great view of capitol) on the Northeast corner off of Grand Avenue. Unfortunately, the traffic was LOUD for a Sunday night with people drag racing up and down Grand Avenue. AND, there is a restaurant/bar next door (COA) that was playing very loud music/bass. At 11:30pm it was still going and we called the front desk. Apparently they keep the music going until 2am and sometimes later, even though the noise ordinance is much earlier. The front desk staff seemed frustrated by this as well so we weren't the first to complain and they've asked them to stop the music and they refuse. Luckily, the awesome guy working the front desk was able to move us to a smaller but MUCH quieter southwest room that was higher up and the difference was shocking. So if you want to sleep, do not choose a room on the road/east side near the COA bar. Also, underground parking is $30/day, but there is a parking garage across the street that was only $10/day and still convenient. The onsite breakfast was ok, but at $14/person, we only ate there once. This all aside, the staff was AMAZING and accommodated our request for an late checkout, very friendly and the rooms were clean and comfortable. The onsite restaurant/bar The Republic had great drinks, a nice relaxing atmosphere and very good food. The hotel was walkable to many spots we wanted to visit and the river front was fun to explore. We walked to the Iowa Taproom, RoCa, State Capitol ad there is great coffee just around the corner. Being from Des Moines, it was nice to get to know a different part of the city.