AC Hotel des Moines East Village

The shower had horrible water pressure with an awful whining sound. The toilet was leaking out the bottom meaning actual waste water was leaking in the bathroom. The TV wouldn’t receive any kid of signal. The lighting quality was god awful for doing make up. When I brought this information to the front desk. The gal working didn’t really care, didn’t offer to pay for the parking or anything. Do NOT stay here!!

Shelia at the front desk made my stay wonderful! She is so friendly, helpful and fun to chat with. I was able to use the complimentary shuttle to get to the airport/Walgreens. The hotel is beautiful. My only comment is that the walls seem thing-If you stay near the elevator you can hear normal volume conversations be try clearly.

Nice hotel in fun area. Facilities were good and onsite bar and restaurant were very good. Breakfast was affordsble afequatr. Front desk staff and transportation staff were the best.

The hotel is nice and clean. Staff is friendly and helpful. Easy to walk anywhere. The shuttle will drive you within 5 miles and is friendly. I would stay here again!

Did not sleep well, noisy halls. Breakfast was not worth the $14 per person fee.

I come to Des Moines twice a month for 3 days each of those times. I always make my hotel reservations at least a week ahead of time through ********** I'm not sure exactly what had happened but it looks like I accidentally made my reservation for July 3rd through the 5th instead of June 19th through the 21st. When I got to the hotel and he had told me about my mistake I went ahead and booked the room anyways for the 19th to the , I ended up having to pay full price for both the days with no discount applied. I was staying at this more expensive hotel downtown because with ********** I had received a free night stay so it was worth staying at a more expensive hotel. I had spoke to front desk clerk about canceling and getting refunded for the July 3rd through the 5th I had told him I booked it through ********** he said that shouldn't be an issue on ten home that week and called ********** they tried for two days to try to get a hold of the motel to see about canceling my reservation once they did get through to the hotel the hotel refused to cancel my reservation ********** was nice enough togive me another free night. ivwill never stay there again, the room was disgusting the floorwas so dirty I had to take a wet towel and actually mop, if you shut off the lights at night you shut off the TV the shower head in the shower would not stay clipped so you had to hold the handle the whole time there was toothpaste on the wall in the bathroom.

Great location, a quick walk to shops and restaurants. Staff was very friendly and rooms were great.

1) I must know where your decorator puchased the Great Dane statues. 2) Housekeeping should not knock on the door 45 minutes before checkout time, when guests are trying to get ready to leave. 3) Room access cards should not be disabled 45 minutes prior to checkout time, when guests still need it for accessing the parking deck.