WORST hotel experience I have ever had in my life. Actually, take that back it nears the top of the list for one of the worst experiences I have ever had in my life. We rented the room online through a 3rd party company called Super, who we have used numerous times before. Checked in the evening of the first night, got our room, paid the deposit and everything was fine. Booking was pre-paid in advance and for two days. It was myself, my partner, and our 3 year old little girl and we are in between housing currently. At the hotel all day long and evening of the 2nd day. Not from this area, but have friends living down here and later in the evening invited our long time friends, that live a mere 4 blocks away (a couple) over for dinner. Had dinner, sitting around talking and catching up, (we are also 4 logical, responsible, 40+ year old adults, behaving as such) and suddenly at about 1230am the phone rings and its the woman at the front desk. Side note: my partner is super calm and passive almost to a fault, Ive never seen him get angry, yell at anyone, or ever raise his voice). So she calls and is immediately screaming at him as he is looking at me with these huge eyes trying to follow her as she is yelling and threatening us. She informs us that we have 5 minutes to come down and pay the room or we are kicked out into the cold (it was roughly 15 degrees that night, our daughter was fast asleep, and by now its past 1am) he explains to her that we pre-paid through a 3rd party, so yes we have paid and if there is an error its not on our side as we have a full receipt and proof we paid for the room and paid the deposit for our stay through the front desk upon check in. He also questions why she decided to wait until one in the morning to decide to call and let us know about this since we have been here since yesterday and this is the first we have heard about any of this. She is screaming ”I don't give a f#$k, now its four minutes and ill have a swat of security guards at your room throwing you and all your belongings out!” and slams the phone down. All four adults could hear the entire conversation she was yelling so loud and all four of us were in disbelief. I felt like I was in the twilight zone. I immediately started the process to get on the chat with Super.com while I was pulling up my receipt as proof of full payment for my partner to bring down to the office and show her. I suffer from pretty significant PTSD and anxiety with panic from being the victim of a violent crime in 2007 where I almost lost my life and don't deal with conflict or stress well, especially to this extent. My partner was in the service for 10 years as an Army Ranger, and our friend that was there visiting us also served 10 years as an Army Ranger. Both suffer from significant PTSD stemming from active combat, our friend suffered a TBI while getting blown up by an IED. We also have with us a small child who is entirely innocent and helpless and fast asleep. Before my pa
108 Recensioni