Recensioni su Hilton Fiji Beach Resort and Spa

Risposta dalla struttura: Ni Sa Bula Vinaka!We appreciate the time taken to share your feedback.We are delighted to learn that you enjoyed your stay at the Hilton, from our friendly service team to the delicious food and cocktails. It is fantastic to know that our pools, beach, and amenities met your expectations and contributed to a memorable vacation. We truly appreciate your kind words and look forward to welcoming you back soon for another exceptional stay.Vinaka and Warm Regards,Carey OsborneCluster General ManagerHilton Fiji Beach Resort and Spa

Risposta dalla struttura: Ni Sa Bula Vinaka Radhika,Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you encountered during your stay. Providing a clean, comfortable, and welcoming environment is our top priority, and we regret that we did not meet those standards in your case.Your comments regarding cleanliness, service delays, and breakfast experience are deeply concerning, and we will address these issues with our team to ensure improvements. We are also committed to fostering an inclusive and respectful environment for all our guests, and we apologize if you felt that your experience was affected by any form of bias.We appreciate your feedback as it helps us identify areas for growth and enhance our services. We truly regret that your experience led you to choose to leave early, and we hope you will give us an opportunity to restore your confidence in the future.Thank you again for your review. Should you wish to discuss your experience further, please do not hesitate to contact us directly.Vinaka And Kind Regards,Carey OsborneCluster General Manager

Risposta dalla struttura: Ni Sa Bula Vinaka!!What an amazing and authentic review. Vinaka vakalevu :-) We have shared your feedback with our entire Hilton Fiji team so that they know that they are appreciated.My team and I eagerly await your return home to us. Till we meet again, Safe Travels!!Vinaka And Warm Regards,Carey OsborneCluster General Manager

Risposta dalla struttura: Ni Sa Bula Vinaka S&P,Many thanks for your wonderful 10-star review and for sharing your experience with us.We are absolutely thrilled to learn that you enjoyed your room, pools, breakfast and found our team friendly and helpful. Our team takes great pride in providing exceptional service to ensure your comfort throughout your stay.Should your travels bring you back to Fiji, we would be delighted to have another opportunity to provide you with a truly exceptional Hilton experience.Vinaka And Kind Regards,Carey OsborneCluster General ManagerHilton Fiji Beach Resort and Spa

Risposta dalla struttura: Ni Sa Bula Vinaka Jakris!!Thank you for taking the time to share your experience and for your 10 score rating. Vinaka! We are totally thrilled that you enjoyed your room and location. It certainly looks very lush and peaceful. :-)My team and I eagerly await your return home to us.Vinaka And Kind Regards,Carey Osborne

Risposta dalla struttura: Ni Sa Bula Vinaka,We appreciate you taking the time to provide such relevant and constructive feedback in regards to your recent visit with us. Without such feedback, it is impossible to continually improve and enhance on the overall experience that our guests receive from our team, so we are very grateful for you taking the time to share with us.We are truly sorry to learn of the challenges encountered with the Wi-Fi connectivity. It is is not the level of service we strive to provide, and we understand how frustrating it may have been to call and visit reception multiple times.Additionally, we regret that your room did not meet your expectations. Guests are welcome to share their room allocation requests, however please note that we cannot guarantee specific room assignments as they depend on the day's occupancy levels. Your comments regarding staff responsiveness and service quality have been noted. While we are pleased to read you found our team friendly, we know that friendliness alone does not compensate for the lack of prompt and efficient service. We will address these areas for improvement with our team to prevent similar issues in the future.We sincerely apologize for any inconvenience and discomfort caused to you.Thank you once again for bringing these matters to our attention. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future, where we can provide you with the quality experience we are committed to delivering.Vinaka And Kind Regards,Carey Osborne

Risposta dalla struttura: Ni Sa Bula Vinaka Ethyi!!Thank you for sharing your exceptional experience at Hilton Fiji Beach Resort and Spa.We are thrilled to read of the warm welcome you received from our dedicated team. It warms our hearts to know that you found the property clean, comfortable, and spacious. Your kind words regarding our team member's friendliness and attentiveness truly capture the essence of the genuine hospitality we aim to deliver.My team and I look forward to welcoming you back home to us.Till we meet again. Safe Travels!!Vinaka And Kind Regards,Carey OsborneCluster General Manager

Risposta dalla struttura: Ni Sa Bula Vinaka,Thank you for choosing Hilton Fiji Beach Resort And Spa as your home away from home.My team and I are thrilled that you had an amazing stay!!We look forward to welcoming you back for another unforgettable stay.Vinaka And Kind Regards,Carey Osborne

Risposta dalla struttura: Ni Sa Bula Vinaka YHTOMIT,We are delighted that you enjoyed your stay with us and we certainly look forward to welcoming you back soon.Vinaka And Kind Regards,Carey Osborne

Risposta dalla struttura: Ni Sa Bula Vinaka Kamsiyochukwu,Thank you for your amazing review and for your loyalty.We are thrilled that you enjoyed your stay with us and we certainly look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne

Risposta dalla struttura: Ni Sa Bula Vinaka!Thank you for taking the time to share your review. We are thrilled that you had a fantastic stay and enjoyed the garden, views and our team members.Your constructive feedback regarding the room has been noted and shared with the relevant managers for their attention. Currently there is an on-going refurbishment programme that is updating all the areas of the resort and this should address what you have kindly brought to our attention. We sincerely apologize for any discomfort and inconvenience that this has brought you.We do hope to welcome you back so that we may create a more positive impression.Vinaka And Kind Regards,Carey Osborne

Risposta dalla struttura: Ni Sa Bula Vinaka!!Many thanks for the great view!!We are delighted that you had a good experience with us.We look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey OsborneCluster General Manager

Risposta dalla struttura: Ni Sa Bula Vinaka!We are thrilled to receive your amazing review and it truly warms our hearts. Many thanks for sharing this with us.My team and I look forward to welcoming you back home to us in the near future.Vinaka And Warm Regards,Carey OsborneCluster General ManagerHilton Fiji Beach Resort And Spa

Risposta dalla struttura: Ni Sa Bula Vinaka,Greetings from the Hilton Fiji Beach Resort & Spa and we thank you for taking the time to share your experience. We regret to hear that we did not meet your expectations regarding the service, food and room. Please be assured that your feedback is taken seriously, and we have communicated your concerns to the appropriate managers for further training and coaching of the relevant team members. We sincerely apologize for any inconvenience and discomfort caused and for your dissatisfaction with the garden view room.We hope to have the opportunity to welcome you back so that we may provide a more positive experience.Vinaka And Kind Regards,Carey Osborne