Deming: hotel con bar

I woke up at 3:30 am to bugs in my bed biting me on my back. Not bed bugs, 2 different kinds of beetles, a small one and a larger biting one. Obviously I didn’t go back to sleep. When it got light and I went to check out, I was told I couldn’t get a refund since I stayed the whole night and was offered a $10 discount. Seriously? What was I supposed to do? Hit the road, alone, at 3:30 am? The desk clerk said they couldn’t control the bugs beyond performing monthly pest control. BS. They could control them, they choose not to. When I called Choice corporate customer with my complaint, the GM/ owner emailed me and discounted my room 30% due to “bugs in my room”. I had a bite mark on my back for 5 days. When I followed up with corporate that this was unacceptable, they promptly refunded the balance of my stay. Kudos to them! It was never about the money. It was about this hotel not deserving 1 penny of my money. This GM didn’t care that he was compromising Choice loyalty. I’m happy to say the corporate office was committed to retaining my business. I’d spent 22 nights in hotels since mid June, several of which in Choice hotels. Unfortunately going forward, leaving this experience behind while staying in hotels will be challenging. On a positive note, the margarita in the bar was awesome and the staff was very nice.