Hotel in zona Goélia Le Castel Normand, Deauville

Great location right by the marina and good access to local restaurants and shops. Staff were friendly and attentive. Parking available at cost but small car park. Maybe worth booking in advance if that’s possible. Breakfast was good selection including on one day, a hot breakfast. All food regularly replenished. Rooms well equipped and good size with good air con. Slept well in comfortable bed. Thoroughly recommend.

We first stayed at the Hotel Mercure in Trouville-Sur-Mer as part of a package deal through Brittany Ferries in August 2022, and our experience was so positive that we decided to return for 4 nights arriving Monday 7th August 2023, again through a Brittany Ferries package: We were not disappointed with our decision to return! As before, the hotel was clean, and our room was cleaned daily, and the location of the hotel is superb, just 2-5 minutes walk to the beach, and within minutes (or seconds!) walk of lots of local restaurants. A walk (or ferry) to Deauville, and the beach/boardwalk there is definitely recommended, but please see my previous review in August 2022 for more information on location, and on the hotel itself. However, the main thing which made us feel so happy to return was the staff at the hotel. All of the staff we encountered at Reception were both friendly and helpful. All spoke excellent English, although occasionally my wife would ask if she could practice her French, which was always agreed to, and then embarked on a conversation in French about various things, including our usual need for milk each day for our tea. (Du lait, s’il vous plaît, pour le thé. Nous sommes Anglais!). Specific thanks this year go to Lindsay for her help and patience, although, as stated above, all Reception staff are thanked! We again emphasise to the reader the advantage of booking through Brittany Ferries as this yields a very good saving compared to booking both the ferry and the hotel independently. Overall, again, a very enjoyable stay, and we hope to come back soon! Merci beaucoup!!

Grande hotel ben situato, un accoglienza calda, con personale molto comprensivo. I cani sono accettati solo per questo, grazie. Abbiamo apprezzato il nostro molto breve soggiorno che fu di un grande riposo per noi. non esitaremo a tornare.

L'hotel è molto nuovo, la camera è grande e luminosa e pulita e pulita.Progettare ragionevolmente, la rete è veloce.Il servizio della ricetta è caldo e necessario.La colazione è ricca e il cibo è fresco.Il parcheggio gratuito dell'hotel è molto più situato e ci sono sei cabine di carica. C'è un'autostrada di sei minuti dal centro di Doville. Gli hotel sono a casa di Lefour, McDonald's e diverse sale di franca.Prezzo ragionevole, prezzo elevato!Raccomandato!

We really liked it here when we arrived. The apartment was a good size, it was clean, there were lovely walks in the area, there's a bowling alley within walking distance that we intended to go to, we were happy. Until we encountered a problem. On our second evening in the apartment, we were watching TV when a little bug came wandering over the back of the sofa. Fearing it may be a bed bug we caught it and started examining underneath the sofa bed where we found a load of eggs and a couple of dead bugs. I suddenly understood what had bitten me. I called the out of hours number and the woman said he could move us tomorrow, but tonight we would have to stay in this apartment. I said we couldn't stay there with the bugs so she asked me to call her back in 20 minutes. 20 minutes later she said she still couldn't help until tomorrow so suggested we leave, find somewhere else to stay and email requesting a refund. I called the booking agent instead. The booking agent called me back after a few minutes and said the woman I had spoken to had arranged an apartment for us for that night and then would put us in a new one in the morning. He said she would call us with arrangements. After not hearing anything for an hour I called the agent (Interchalet) again and was told by another person that we should go to a hotel for the night and Vacancecole would refund the cost, we would then be given a new apartment in the morning. In the morning I called the out of hours woman again and she said there was no apartment for us. We should return to the apartment, get our things and leave. I called the agent again and they said that until Vacancecole agreed to return our money, they could not help. They agreed to call me back. 2 hours later I called again and they had not been able to get through to anyone at Vacancecole but said they would call when they heard back. By this time we had to leave the hotel and return to the apartment. Another hour passed so I called again. I was told we would be refunded but that they could not find us alternate accommodation. I pointed out that there was plenty on their website in the area, there was even availability in the Vacancecole property. I could have booked it the previous evening, but they do not allow bookings on the day. I was just told to find somewhere else and email asking for a refund. I have been told I will be refunded for the hotel, apartment and the difference in price between that and where I manged to find at short notice in the area, plus £130 but it does not make up for ruined holiday. It's a shame. I would have liked to have stayed there again but I am not willing to take that risk!

Hôtel agréable et avec piscine

Un établissement parfait : - bien situé - personnel aux petits soins et très disponible avec ses clients... - très bon rapport qualité/ prix - chambre bien équipée, propre tout comme la kitchenette et la salle de bain. Jusqu'à notre départ, où nous avions besoin d'un taxi... Bien que la réceptionniste l'avait déjà réservée, que celui-ci n'arrivait pas, elle et sa collègue se sont mis en quête de trouver une réponse notre requête. Autre point positif..si cela peut servir... Nous avons séjourné au Allé suite Hôtel pour sa situation.. proche du port : départ de notre croisière...Tout comme, la proximité du parking pour la semaine ( P4 aux Docks Vauban) J allais oublié.. l'espace de jeux.. lecture.. au rez de chaussée, a l accueil pour petits et grands... Le tout a disposition des clients..bravo pour cette initiative ✌️ Merci à eux/elles... Un plaisir de revenir si l'occasion se présente.

The staff is always welcoming, the room was nice and modern, very spacious, with free coffee available. Rooms are well isolated from outside noise and very clean.The location is convenient, close to the train, bus & tram station. Simple family like atmosphere.