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1 notte
Recensioni degli ospiti
4.1/5
Molto buono
66 recensione
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Recensioni verificate
Ubicazione4.2
Strutture e servizi4.0
Servizio4.1
Pulizia4.1
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Tutte le recensioni(66)
Recensioni positive(43)
Recensioni con foto/video(5)
Recensioni negative(4)
Utente ospite
camera privilege con balcone e vista parco(letto matrimoniale)
Soggiorno: set 2023
Coppia
9 recensione
2.2/5
Pubblicata: 4 set 2023
Pessimo albergo.
L'aria condizionata era guasta durante il WE e nessuno l'ha riparata.
La colazione non era buona per il prezzo.
Albergo non consigliato
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Utente ospite
Camera Classic matrimoniale
Soggiorno: lug 2023
Solo
25 recensione
5.0/5
Eccezionale
Pubblicata: 14 lug 2023
Ottima posizione e strutture complete. Città tranquilla e pacifica.
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Utente ospite
Camera Classic matrimoniale
Soggiorno: apr 2023
Coppia
9 recensione
3.7/5
Pubblicata: 19 apr 2023
La camera è buona, ma la zona è un po' piccola. La lobby non è abbastanza spaziosa. Spesso al mattino non c'è personale alla reception. La posizione è nella media, ad una certa distanza dal mare, tranquilla e confortevole.
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Utente ospite
camera privilege con balcone e vista parco(letto matrimoniale)
Soggiorno: mar 2022
Coppia
1 recensione
3.7/5
Pubblicata: 28 mar 2022
BENE
Colazione decente
Testo originaleTraduci con Google
David Stephane
Camera Classic matrimoniale
Soggiorno: nov 2024
Lavoro
31 recensione
4.7/5
Fantastico
Pubblicata: 8 nov 2024
Very kind staff. Rooms were clean and comfy. However, no amenities (toothbrush and other useful items)
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Utente ospite
Camera Classic matrimoniale
Soggiorno: ott 2024
Solo
1 recensione
5.0/5
Eccezionale
Pubblicata: 10 ott 2024
Очень приятный отель. Все было прекрасно👍
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Utente ospite
camera privilege con balcone e vista parco(letto matrimoniale)
Soggiorno: lug 2022
Coppia
2 recensione
5.0/5
Eccezionale
Pubblicata: 27 lug 2022
trés bien👍🏻 정말정말 좋았습니다
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GuyFromOregon
Soggiorno: giu 2024
Coppia
4.0/5
Molto buono
Pubblicata: 1 giu 2024
The Mecure Deauville Centre hotel is a good mid-level hotel, close to the harbor, shops and restaurants. The room we stayed in was basic, but had a private terrace with table and chairs for relaxing outside. We slept with our door open as the ceiling fan did not cool the room enough for our taste. Though not large, the room was comfortable. I don't think king-sized beds are available, so if you need that look elsewhere. The staff were VERY friendly and answered our questions easily. The morning breakfast buffet was quite good and there were many options to choose from. (including American style drip coffee for those who don't care for espresso) If you don't want to take a risk getting into and out of a high-walled tub/shower, ask for an accessible room!
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Risposta dalla struttura: Hello, We very much appreciate your comments regarding your stay at the Hôtel Mercure Deauville Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Béatrice JEAN-JACQUES Directrice Mercure Deauville Centre
Utente ospite
Soggiorno: set 2023
Altro
1.0/5
Pubblicata: 30 set 2023
The hotel is well situated and is very clean, the staff is very friendly. The problem is with the restaurant room in the morning : you have to wait until others finish as there are only +/- 20 tables for the entire hotel. So you are invited to stay outside if you need to have breakfast, on the terrace, totally wet after the morning rain. The parking is very tight, one should be careful when parking, the reception has no enough staff to serve the guests. It's been cold at night and the heating was not yet on. we did not have any spare blankets. The food at the breakfast menu is good. The bar at the reception is clean and cozy. We will not come back cause it's not a good price/service deal.
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Risposta dalla struttura: Dear Client, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Deauville Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry that you felt cold in your room, indeed in september we did not automaticly turned on the heaters, but you can call the reception 24/7 to ask us to come in your room and to activate it. We also are sorry that you did not like our breakfast room and parking. Thank you again for reviewing your experience in our hotel even if it was not optimal. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Béatrice JEAN-JACQUES Directrice Mercure Deauville Centre
Utente ospite
Soggiorno: gen 2023
Coppia
5.0/5
Eccezionale
Pubblicata: 30 gen 2023
My husband and I began our road trip by sailing over from the UK to Cherborug. We found this beauty of a hotel, as our first stop. A 2 hour drive from Cherbourg, we were greeted by friendly reception staff, who helped us park in their secure car park. The hotel had reserved us a space ready. (Cost €24 per day). They were very speedy on replying to messages. The hotel itself is beautiful. We got a room with a terrace, overlooking the gardens. A 5 minute walk to restaurants & bars. Great atmosphere and was lovely to sit near the water fountain with a drink and dinner. We also walked to the beach front (bar de Soleil was fabulous) which took us about 10-15 minutes. Hotel very clean and quiet. Bed comfortable - we both slept great! A lovey touch with complimentary water, juice & fizzy drink in our mini fridge. A perfect start to our holiday. Just gutted we didn’t stay another night! Would highly recommend. Thank you!
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Utente ospite
Soggiorno: giu 2023
Viaggio con amici
1.0/5
Pubblicata: 30 giu 2023
Please keep in mind this hotel has no airconditioning. We were staying in the hotel when it was 20-ish degrees outside and we couldn’t sleep at night because of the heat. Wouldn’t recommend in summer. People working in the hotel are very friendly and helpful.
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Risposta dalla struttura: Hello, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Deauville Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For the heat we have portable air conditionning available if needed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Direction.
Utente ospite
Soggiorno: gen 2023
Coppia
4.0/5
Molto buono
Pubblicata: 30 gen 2023
We booked the hotel for one night and anticipated an older, traditional hotel but we're surprised to find it's a relative newly built property in a traditional style. Very helpful staff, lovely location and great views from our balcony. Deauville was superb and we'd definitely come back to the Mercure.
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Utente ospite
Soggiorno: gen 2023
Altro
4.0/5
Molto buono
Pubblicata: 30 gen 2023
Let’s start with the positives…the rooms were well appointed. The hotel has a nice décor. The location is superb. There is an excellent convenience store/corner in the lobby with drinks, snacks and other amenities. The in-room amenities were very good. The lack of a dedicated drop-off/pick-up zone could be problematic if you aren’t lucky enough to find an open parking spot in front of the hotel. Our biggest disappointment was the very poorly designed and constructed stairs to the second floor of the family duplex room that we booked. The “stair tread” was far too shallow and the anti-slip stickers are not close enough to the edge to be fully functional. The problem with this room is that the showers are upstairs and there are two beds downstairs. So, there’s a lot of traffic going up and down. I fell one day so hard that I had three 20cm bruises on my back torso. I’m lucky that I didn’t do damage to my internal organs or break a rib. They were the worst bruises I’ve had in my adult life. The following day, my ten year-old daughter also slipped on these stairs and hurt herself. Every country and local jurisdiction has its own standards, but these stairs are really quite dangerous. Good luck trying to bring suitcases upstairs. We left ours downstairs and that severely limited the usefulness of that space. I reported the stair issue and while they listened empathetically and said they'd make a report, they didn't offer any type of effort to ease the pain, such as sending flowers, chocolates, or some other nice gesture. A better hotel would have done more than just "make a report." I would stay at this hotel again, but never in a Duplex Room.
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Utente ospite
Soggiorno: gen 2023
Altro
4.0/5
Molto buono
Pubblicata: 30 gen 2023
This 4* hotel is situated between Deauville and Trouville adjacent to the Deauville marina , which at this time of year was full of yachts etc. The room was a privilege room which meant we enjoyed certain extras. The room itself was of a reasonable size and being a wheelchair user quite accessible in terms of its facilities although you would need to be able to transfer from wheelchair to shower chair which was a bit of a squeeze. The room also had a south east facing balcony and we enjoyed our morning breakfast sitting out and watching the world go by , and also the lovely view of the marina. The room was very well decorated to a high standard and also provided was a small fridge which came in handy on the warmer days. Our room was kept clean and serviced to an exceptionally high standard and the bed was very comfortable resulting in some very goodnights sleep. We did not eat at the hotel as we do not have a substantial breakfast although it's fair to say the dinig room was very popular every morning. In the evenings there is such an overwhelming choice of eateries it was difficult to know where to start. All in all a pleasant stay, the staff were friendly although I have to say the entrance has a step if you have a wheelchair ,however if required a ramp is available. As we did not require a ramp being able to negotiate the step (quite small) we were taken aback by the reluctance of some of the staff to assist in holding the door open- this required my wife to enter obtain the wooden chock to open and keep the door open . One or two individuals did however assist and this would not in itself put us off returning which we hope to do next year. As they say manners maketh man. All in all a lovely staff in an elegant comfortable room centrally located for both Deauville and Trouville. A very enjoyable stay.
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Utente ospite
Soggiorno: mar 2022
Lavoro
5.0/5
Eccezionale
Pubblicata: 27 mar 2022
I took the Mercure hotel for its location in the city center, it is close to everything, beautiful room with a beautiful cheerful decoration, exceptional staff who helped me a lot in my organization and for my appointments, excellent bedding and fast and free internet connection
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Risposta dalla struttura: Dear Thank you for your positive feedback. We were delighted to greet you in our establishment and we are glad to know that you enjoyed the professionalism and the passion of our staff.