No.88 Dianchi West Road, Jinzhou District, Dalian, Liaoning, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.5/5
Buono
204 recensione
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Recensioni verificate
Ubicazione4.6
Strutture e servizi4.5
Servizio4.4
Pulizia4.5
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Utente ospite
Camera Genitore-Figlio
Soggiorno: gen 2025
Famiglia
1 recensione
2.2/5
Pubblicata: 17 feb 2025
After living in Japan, I really begun to appreciate onsen. I went here with my dad on our trip to Dalian, hoping to get a similar experience.
The onsen itself was as expected, but I overheard some old ladies talking very loudly about how they did not shower before entering, which was disgusting. As well, they did have a small hand-washing basin as onsen should have, but it wasn’t operational and there was a large hose coiled inside.
On top of all this, the service we received was absolutely appalling. The attitude we received upon checkin was very impolite. At first, the checkin staff tried to turn us away and tell us to go to a different hotel because they apparently couldn’t understand how to read the name on my passport (written in English). They had to call a different staff member over to confirm my reservation. The checkin staff also told us to buy bathing suits, which I thought was odd for onsen. In fact, for the onsen bathing suits were not required. There was a water park for children, which does require bathing suits. However, we were told we should buy them even for onsen.
We ate lunch and breakfast at the hotel. The food was plentiful but I can’t say that anything was well made. There was nothing particularly healthy either.
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Risposta dalla struttura: 尊敬的貴賓;感謝您選擇入住我們酒店;非常抱歉給您帶來不好的體驗,我們非常重視您的反饋,已經對相關部門瞭解情況,泡温泉都是要先淋浴在進入泡池,酒店內有提示牌,我們想辦法儘量避免這樣的事情再次發生,酒店內有公共的温泉區域,是可以男女在一起泡的,這種需要穿泳裝的,如果就是在男女分開的裸跑區就不需要泳裝,對於前台工作人員我們加以培訓,我們真誠希望您能再次光臨,給我們機會為您提供更好的服務,祝您生活愉快!
Risposta dalla struttura: 尊敬的貴賓,感謝您選擇入住我們酒店,給您帶來不好的體驗非常抱歉,對於您提出的反饋:1、酒店並不是降價哦,因為每年3月我們都會做活動的,活動的價格都很優惠,活動結束後我們都還是是原價哦,您可以關注我們,下次可以趕上搞活動再來哦2、員工態度不好,在這裏給您道個歉,我們一定會加以培訓,避免在發生這樣的事情哦3、關於皮膚過敏,可能是個人原因不耐受哦,酒店的水質都是經過檢測的,開業這麼久都沒有客人反應的呢!温泉水都是每天換的哦!4、房卡不好用,我們已經及時聯繫廠家進行修理,給您帶來不便深表歉意,再次感謝您的反饋,希望您下次到達此地,繼續選擇我們,見證我們的改變哦,祝您生活愉快,天天開心!
Risposta dalla struttura: 尊敬的貴賓;非常感謝您選擇入住我們酒店,給您帶來不好的體驗深表歉意,對於您提出衞生間異味;我們已經採取強化措施,關於搓澡問題,我反饋給相關部門領導,對員工進行加以培訓,如重蹈覆轍,定加倍懲罰,希望您下次還可以選擇我們酒店,見證我們的改變,祝您生活愉快!
Risposta dalla struttura: 尊敬的貴賓,感謝您選擇入住我們酒店,給您帶來不好的體驗深表歉意,最近幾天我們的地區連雨天受天氣影響導致有些潮濕,如果開窗的話會導致濕氣進入,房間內空調都是一直開放的,下次有問題可以隨時跟我們溝通哦,根據您的反饋,我們及時採取措施改善,希望您下次入住我們酒店可以給您更舒適的環境,祝您生活愉快!
haohaoguagua
Camera familiare con terme Room1
Soggiorno: gen 2025
Famiglia
24 recensione
5.0/5
Eccezionale
Pubblicata: 2 feb 2025
一如既往的好評
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Risposta dalla struttura: 看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務!酒店的我們力求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。