Risemount Premier Resort Da Nang

L'hotel ha una vista meravigliosa, con colori vivaci ed è situato in posizione centrale, vicino a tutti i ristoranti che volevamo visitare e vicino alla spiaggia. Gli standard di servizio erano piuttosto scadenti: il sapone non è stato sostituito per due giorni consecutivi, il lavaggio a mano è stato lasciato vuoto per due giorni, la carta igienica non è stata sostituita negli ultimi due giorni della nostra visita di 4 notti e 5 giorni. L'hotel è un po' vecchio e necessita di ristrutturazione, la porta della doccia non si chiudeva, quindi il nostro bagno veniva allagato ogni giorno e con le pantofole da bagno la stanza era bagnata in alcune parti per la maggior parte del tempo. L'arredamento della sala colazione era molto carino ma come vegetariani / vegani non era eccezionale per il cibo locale, e il personale non capiva cosa stavamo chiedendo, ma generalmente buono per una colazione in stile continentale. Il personale era ben intenzionato e cordiale.

Risemount Premier, left my heart at this place and defo a place I called home when in Da Nang. stayed there for too many nights and will stay many more nights when I go back to DN. From the first day I checked in, the lobby and resort is just GRAND and BEAUTIFUL. huge lobby with carefully chosen design and immediately I can feel the warm service feeling and incredible stay. there are too many things I LOVE about this place and I will break it down carefully. ROOM; stayed in 4 different rooms from their elite deluxe, junior king, and their Santorini suite. and my favorite defo the one by the pool area, the room was huge and smelled so good, bed, OH MY GOD! one of the comfiest beds Ive ever slept in. I had such good naps and night sleep. The temperature was very comfortable and the fan was a plus during hot days. amenities were sufficient from toiletries to fridge, tea, and coffee, and the supplies were always replenished daily. POOL; AMAZING! Another best part about this resort is the pool is huge and comfortable water temp. my morning laps and afternoon dips are just LOVELY! MEALS; The morning breakfast was a spread of goodness options and selections from Western (bread, butter, bacon, eggs, and pastry) to Asian and Vietnamese locals. I've tried everything and it was oh-so delicious. the Saigon coffee was defo a slap! * the elixir bar by the pool also serves nice cocktails, ice-cold beers, and lunch/dinner service (yes! i spent too much time in the resort and doesn't really go out haha) SERVICE: Risemount premier team, let me do a shout-out and the deepest gratitude from my heart for all the great things you've done for me during my stay. I was terribly ill during my first week but I was well taken care of, and you guys too celebrated my birthday on this trip, it was so special and heartwarming. Miss Lieu (i miss you and thank you for you) the F&B manager and his team, the room division team (FO, concierge, HK, SEC) basically everyone was just incredible. you are all the faces of the great service hospitality industry. service was warm, kind, polite, and just *chef's kiss. thank you, thank you, thank you. If I may give a little feedback it would be that the drinking water supply daily in the room was not enough for the all-year warm weather in Vietnam. I have always needed to ask more and it is okay to charge for the extra price but there were 2 times I requested more water; the answer from the receptionist repeatedly was that the water bottle gaven only 2 bottles a day (it was tiny bottle) and if we would like more that it is not free and sadly my request by phone was not met, waited for half an hour and had to walk to the lobby to personally asked about more water and yes you can charge me for it, Another hiccup would be that the sound insulation is quite poor, you really need to find and choose quieter room if you are noise sensitive. BUT, ALL IN ALL, I think I've said more than enough about my pleasant stay with Risemount Premier in general, and I can not wait to go back home :)) sending you all the love and greatness, F

Great location, awesome service and staff. Why weren‘t they informed us in advance that the rooftop pool, gym and sauna are under renovation? This information was not provided at the time of booking. In general, I liked everything, but I suppose if the services weren’r available, then the price of booking should be underestimated