Recensioni su Mercure Danang French Village Bana Hills

Risposta dalla struttura: Bonjour, Xin chào!Dear ascaputra,Thank you for sharing your thoughts with us. We are happy to hear that you found our hotel to be of good quality, and we truly appreciate your honest feedback.We understand your concern regarding the value for money and the additional costs for the cable car and activities in Ba Na Hill. We continuously strive to provide the best experience for our guests, and your comments will be taken into account as we evaluate our offerings. We regret that the available activities did not fully meet your expectations, and we hope to offer more options in the future to enhance the experience for all visitors.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you again, providing a more satisfying experience next time.Thank you again for your review, and we wish you all the best.Best regards,Guest Experience Team

Risposta dalla struttura: Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the variety of food and found some dishes to your liking. While we’re glad the room was comfortable, we appreciate your feedback about its size compared to the photos. We are also grateful for your understanding regarding the wait time during busy periods, and we’re happy to know our staff was helpful.Your feedback is invaluable in helping us improve. We hope to welcome you back for another stay and strive to make your next visit even more enjoyable.Best regards,Guest Experience Team

Risposta dalla struttura: Bonjour, Xin chào! Dear Valued Guest, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you so much for your wonderful feedback! We’re delighted to hear that, despite the rainy weather, you enjoyed the beautiful views and had a great time at the indoor Fantasy Park. We’re also pleased that you had a fantastic experience with our breakfast and dinner buffet. We understand how the weather can sometimes limit outdoor activities, but we’re happy that you were able to enjoy the indoor attractions and the comfort of our facilities. We truly appreciate your kind words and would be delighted to welcome you back for another memorable stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. Best regards, Guest Experience Team

Risposta dalla struttura: Bonjour, Xin chào! Dear SJ 27, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the French decor and that the heater, linens, and towels provided in your room contributed to your comfort. It’s also great to know that you appreciated the variety of dishes offered in our breakfast buffet. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. Best regards, Guest Experience Team

Risposta dalla struttura: Bonjour, Xin chào! Dear Mrs55, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you for sharing your experience with us. We sincerely apologize for the confusion and inconvenience caused regarding the room allocation, unclear directions at check-out, and the separate breakfast coupons. We understand how important clear communication is, and we will be addressing these issues with our team to ensure that future guests receive accurate and timely information throughout their stay. We are, however, happy to hear that our porters were able to assist you with your luggage and provide helpful directions. We truly appreciate your understanding and patience in this matter. We hope to welcome you back in the future and provide you with a smoother and more seamless experience. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. Best regards, Guest Experience Team

Risposta dalla struttura: Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you for sharing your insightful feedback. We’re delighted to hear that you appreciated the charming European vibes of our Sunworld theme park, and we agree that staying overnight is a great way to avoid the crowds and capture beautiful photos in the morning or evening.We also appreciate your helpful tips regarding the weather, and we understand how important it is to plan accordingly during the colder and rainy months. Rest assured, your recommendations on packing and timing will be valuable for future guests visiting during this period.We regret that the room size and food prices didn’t meet your expectations. As a popular tourist destination, we continue to work on improving every aspect of the guest experience, and your feedback is invaluable to us.We hope to have the opportunity to welcome you back soon and provide you with an even more enjoyable and comfortable stay. If you have any specific requests for your next visit, please don’t hesitate to let us know.Best regards,Guest Experience Team

Risposta dalla struttura: Bonjour, Xin chào!Dear Garfieldwrp,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you for sharing your lovely feedback! We’re delighted to hear that you enjoyed the cool weather, even at a temperature of 16°C, and found the scenery beautiful. It’s wonderful to know that you plan to return for another visit.We look forward to welcoming you back and creating more memorable experiences for you in the future!Best regards,Guest Experience Team

Risposta dalla struttura: Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing a clean and welcoming environment, along with delicious food, is always our top priority.Our staff works hard to ensure that every guest feels at home and well taken care of, so it's wonderful to hear that you found them lovely. We truly appreciate your feedback and would be delighted to welcome you back for another memorable stay.Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable. We look forward to having you with us again soon!Best regards,Guest Experience Team.

Risposta dalla struttura: Bonjour, Xin chào!Dear Julalak M.,Thank you for your kind feedback! We are delighted to hear that your stay met all your expectations. It’s wonderful to know that you were satisfied with the quality of the room and the service provided during your time with us.We are especially pleased to hear that our staff were able to assist you with any inconveniences and made you feel welcome and cared for throughout your stay. Providing friendly and helpful service is one of our top priorities, and your positive comments reaffirm that we are on the right track.Your satisfaction means a lot to us, and we sincerely hope to welcome you back for another exceptional experience in the future.Best regards,Guest Experience Team

Risposta dalla struttura: Bonjour, Xin chào! Dear Wang Cherpla, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the spaciousness of our hotel and that our bellboy provided excellent service. Our team works hard to ensure that every guest feels welcomed and well taken care of, and we’re happy that you experienced this during your stay. We truly appreciate your feedback and would be delighted to welcome you back for another memorable experience. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. Best regards, Guest Experience Team

Risposta dalla struttura: Bonjour, Xin chào! Dear Sariya, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. We are pleased to hear that our service met your expectations. Your feedback about the staff's friendliness is appreciated, and we will continue encouraging them to provide warm and welcoming service. Regarding your room, we appreciate your suggestion about adding a bathtub, especially considering the cool temperatures at the top of the mountain. Your comfort is important to us, and we will take this into consideration for future improvements. We look forward to welcoming you back and hope to make your next stay even more enjoyable. Please feel free to let us know if there is anything else we can do to enhance your experience. Best regards, Guest Experience Department

Risposta dalla struttura: Bonjour, Xin chào! Dear Brenten Falzon, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed the beauty of our hotel, the spacious rooms, and the opportunity to explore the stunning architecture. It’s great to know that you had fun at the heated pool and enjoyed the buffet dinner with live music. We’re also glad that you took advantage of the exclusive access to the Golden Bridge before the crowds arrived. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. Best regards, Guest Experience Department

Risposta dalla struttura: Bonjour, Xin chào!Dear Marianne,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed the views and the hospitality of our staff. We are pleased that we could make your stay a memorable one. At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department