Hotel Courtyard a Da Nang

Location is ok, a taxi ride away from the beach if that’s what you are looking for. Lots of Korean food and spa in the area around it. The hotel was very clean and new. The pool was nice, the bar next to it was under renovation so couldn’t use that unfortunately. The room was nice and spacious, plenty of room for luggage and people. It was very clean too. They have a kettle and tea and coffee, but no mugs? When we asked for some it took over 30 minutes to arrive. The shower was also not great as it went between ice cold and boiling hot with no in between. We also had an issue where the door lock ran out of battery and maintenance had to come and let us into the room. This wasn’t a problem, happens often in modern hotels. But the staff were not helpful at all. The maid was there and we asked for her help. She said she called someone, but no one arrived until I called Reception again to ask someone to come. I also went to the reception to ask for help and was disappointed that the staff who helped me didn’t listen to what I explained and just kept telling me it was the key card that had returned to ‘default’ by accident. Even when I tried to explain my card still worked for the lift and that the maids master card didn’t work she didn’t listen and I felt she was very rude in trying to make an excuse. When we checked in we were also shamed for not being Marriot members, even though we are, and the lady seemed very shocked when I explained that Trip offered a much better price. Overall a lovely hotel, just doing expect good hospitality which is a shame from a Marriot hotel.