Hotel in zona Wanchaq Cuzco Train Station, Cuzco

Ottimo hotel poco distante dalla piazza centrale, rimane in una zona tranquilla sulla via principale di cusco, in 15 min di passeggiata tra negozietti vari si arriva nella zona centrale. Personale accogliente, sempre gentile e disponibile. Ottima e varia anche la colazione, oltre alla sezione dolce e salata ho notato che c'é una sezione separata solo per i celiaci. Le camere sono pulite e spaziose. Finalmente in questo hotel ho trovato un phon per i capelli degno di essere chiamato cosí. Organizzatissimi anche per la colazione alla mattina molto presto infatti prima della nostra gita a Vinicunca ci hanno fatto trovare una piccola colazione nella hall dell'hotel alle 3.30 del mattino. Hotel stra consigliato!!

Cusco, il Perù è stato il primo piede del nostro primo viaggio verso l'America del Sud e l'hotel/spa Palacio del Inka ha reso la nostra prima settimana così memorabile. Mesi in anticipo prima della nostra arrivo, Emerson e i suoi colleghi del concierge hanno lavorato con noi per selezionare tour/escursioni (attraverso il loro partner di agenzia di viaggi Venturia) che erano in linea con quello che cercavamo. All'arrivo, il processo di check-in dell'hotel era efficace e accogliente e tutti i membri del personale (compreso il GM) uscirono a salutarci. Il personale del bar e del ristorante ha imparato e usato i nostri primi nomi tutta la settimana e questo ci ha davvero fatto sentire a casa. Inoltre, il cibo e i cocktail erano entrambi di prima vista! Il barista ha anche dato una lezione terribile di assorbimento di pisco mentre eravamo li'. Assicurati di chiedere di questa attività! L'hotel è bellissimo e questa proprietà ha uno dei migliori spa dell'hotel di Luxury Collection che ho mai avuto (una grande varietà di trattamenti e stazioni di acquaterapia). La vecchia villa che questo hotel ora risiede in ha anche una ricca storia culturale e una meravigliosa collezione di opere d'arte, quindi vi prego di prendere il loro tour immobiliare mentre siete lì... sarete felici di averlo fatto. In generale, vorrei dire che ogni aspetto dell'esperienza del Palacio del Inka è stato assolutamente sorprendente e lo consigliamo molto per il vostro soggiorno a Cusco.

Dear Team at Casa Andina Premium Cusco, I would like to express my heartfelt appreciation for the exceptional service I received during my stay from November 9th to 11th, and I would like to specifically commend an outstanding member of your staff. During my stay, Franceska at the front desk exhibited remarkable enthusiasm and assistance. Not only did she graciously assist us with the check-in process, but she also generously extended our checkout time. What surprised me even more was her thoughtful gesture of preparing a birthday cake for me and my mother upon our departure. I am truly grateful for her kindness. This wonderful experience has left me with an incredibly positive impression of both Cusco and your hotel, and I eagerly anticipate my next visit. If possible, I would greatly appreciate it if you could convey my gratitude to Franceska for her exceptional service. Once again, thank you for providing me with such an unforgettable stay! Warm regards, Mr, Chou,shenhsiang

Lovely interior courtyard / lobby and an excellent location. We had a room on the street. It was small. The narrow balcony looked out on the street. Because of the cold and the noise, a wooden door folded to close off the balcony. Awkward. The small room has a smaller bathroom.

La migliore esperienza dell'hotel per me in tutti i miei viaggi. Il detto che si ottiene quello che ha pagato è così accurato. Sì, è prezioso rimanere qui, ma il ragazzo vale la pena. Questo hotel è davvero un paradiso e un oasi per il vostro lungo giorno di viaggio e di cammino. In primo luogo, l'hotel è bellissimo e situato in centro. Ci sono tante attività e strutture che gli ospiti possono partecipare all'hotel. Abbiamo fatto il tour dell'hotel e interagisce con il bambino alpaca. In secondo luogo, la stanza e le strutture fornite in quella stanza erano così attentamente in tutto. Il cibo durante il colazione era grande e ci sono varietà. Ma ciò che questo hotel mi rende veramente visibile è il personale. Dalle bellboy, ai desktop frontali e ai server... tutti i membri del personale hanno curato tutti gli ospiti. Abbiamo avuto un problema con il nostro pick-up alla stazione ferroviaria (non c'è colpa dell'hotel o di noi), ma erano molto scusati e il personale voleva assicurarsi che fossimo tutti bene. In tutto. , se avete i soldi da spendere.. resta qui. E' stata una grande esperienza di due notti per mio marito e per me.

The hotel is located in the heart of Cusco near the shops and restaurants. The place has a clean and modern look. The customer service is good and helpful for travellers. The room was good and average-sized. The floors tend to be tiled and with the room being cold it made it uncomfortable. A use of carpeting or a rug would have been most helpful. The soundproofing is poor and the traffic outside feels like it is inside. This leads to poor sleeping with the sounds of the usual noisy Peruvian traffic. It is advised to bring earplugs, but even they may not help. The bathroom is good providing toiletries and a much-needed hot shower. There is a radiator in the room, but it only turns on from 6 pm till morning. It is a shame that the warmth and sleeping atmosphere of the room is poor as everything else is fine. Hopefully, a refurbishment of the hotel can improve these issues.

Abbiamo fatto un viaggio di 4 giorni con mia moglie, figlio e fidanzato. Ho prenotato le tour di terra e tutti gli hotel attraverso il gruppo Belmond. Non potevo essere più impressionato. A Cusco abbiamo soggiornato al monastero. L'hotel è un museo. È bello e un tipo. Il personale non poteva essere più attento e la posizione perfetta. Ci siamo fermati al Sanctuary Lodge vicino all'ingresso a Machu Pichu, Hotel Rio Sagrado in Sacred Valley. Tutte le proprietà sono bellissime. Siamo colpiti tutti i posti che potresti fare in 11 giorni. Non posso raccomandare più di lavorare attraverso il gruppo Belmond. Era senza saldatura!!! IVA abbiamo soggiornato sul Delfin 3 crociera in Amazon, che è stato anche eccezionale

This is an amazing hotel. Somehow the rooms, the spaces in the hotel, the pool, the courtyards, the restaurant, all look better in real life than in pictures. The property is very special. When you arrive they tell you a little about the history of the property (going back to Pre-Inca times, apparently), and introduce you to the amenities and services—this experience alone will make you feel that you are staying in a special place. BTW, they pump oxygen into guest rooms via HVAC, so you ease into the high altitude of Cusco. The amenities are exactly what you would expect from a hotel at this price point: unlimited bottled water, mini-bar that has complimentary snacks and drinks (including alcoholic), beautiful pool, deferential front desk staff who are eager to help and efficient at completing your requests, fantastic breakfast, and much more. But where the hotel really excels is service. They really go above and beyond what you would expect. Saul, a gentleman at the front desk who checked us in and gave us that introductory hotel history tour, ended up being our main concierge/server for our entire stay: he made himself available to us at any time of day and night to assist us with reservations, with room service, general advice—he made us feel comfortable and welcome which goes beyond just professional responsibility. Similarly, Omar, another gentleman at the front desk, was super-efficient at booking a tour guide for Machu Picchu and all his recommendations for places to see in the city proved to be excellent. A couple of stories that demonstrate the quality of service here. One morning one of the handles in the shower came off when I applied too much pressure and chipped a little bit when it fell to the floor. I put it back on because I was still using the shower and completely forgot to tell anyone in housekeeping or front desk what had happened. By the time we got back to our room, housekeeping had already noticed that small chip and had the handle replaced. Impressive attention to detail. The second story is when my husband lost his phone and we started panicking because we had to leave to go to the train station to catch a train to Machu Picchu, which, of course, we couldn’t miss. Even though it was a tense moment for us and and we lost our cool, the waiters at the restaurant and housekeeping kept their cool and sprang into action, helping us find the phone and ensuring we make it to the train station on time. Big kudos to everyone at Palacio Nazarenas. Phenomenal place and phenomenal people!

I was really hoping to leave this hotel a good review because I had higher expectations especially being that this is listed as a 4 star hotel but overall, I was left disappointed. My main disappointment and disgust comes from the fact that my husband and I got some weird body rashes after staying at this hotel which we had to seek medical attention for when we got back home. First let me start with the pros, Good location. For the most part staff was very nice, helpful, attentive and accommodating. Breakfast was included with our stay which was good and if you have an early morning tour, you can let the front desk know, and they’ll pack you a little snack bag to go. The hotel provided filtered water, and a welcome snack box of chocolates in our room which was nice. They also provided coca tea and leaves in the hotel and I even saw oxygen tanks for those who may need it that might be suffering from the altitude sickness. We enjoyed the pisco sour and ceviche making class (both were delicious) and we ordered a few drinks from the bar which were also good. We also enjoyed looking at Kiki, the alpaca. We had dinner our first night at the hotel which was ok. Now to the cons, for the time that we were there (early October) there is a water shortage going on in Cusco so the hotel informed us that we could not use any water from 11pm - 3am (not a big deal for us) but a few times during our stay outside of these hours they indicated when we tried to take a shower at night (around 8-9pm) before bed the water wasn’t running. Also, be aware that you can hear everything from the rooms, it is not insulated. Not sure if this is the case for most hotels in Cusco but something to note if you are a very light sleeper. We could hear every sound, from people’s conversation, arguments, dogs barking outside, everyone that was passing by and every footsteps past our room while we were asleep at all random hours of the night into the morning. Now to the MAJOR con that was the MAIN reason this review only 2 stars, after the first night or two when I was sleeping in the bed, the back of my left leg was itching me and my husband noticed some sort of weird rash on his finger. Shortly, after when we got home, we noticed a few more rashes on our bodies (all of which looked like exactly the same rash that happened on the back of my left leg that was itching me after sleeping in the bed). My husband got triple the amount of rashes then I did, so concerned we went to a Doctor not knowing what these weird rashes could be from and the doctor informed us that this was a rash that was likely caused by the sheets we were sleeping on and had to prescribe an ointment and pill for us to take so it could go away but told us to stay on top of it to make sure it doesn’t get worse otherwise we’ll have to go back to seek further treatment (hopefully that isn’t the case). To end the review, overall the cons outweigh the pros. I can’t say I would not stay at this hotel ever again or re

Wonderful place, perfect restaurant, I think it’s a best hotel at this location