Hotel Hacienda Cusco Plaza

This was one of the worst hotel experiences of my life. I had booked Standard Double rooms, and when I checked in they claimed they had given me an "upgrade" to better rooms. The rooms however were located in an old wing and looked terribly dated, smelled musty, and had carpets that looked like they had not been cleaned in ages. There were also several stairs to get to that "upgraded" room, which was not ideal as I had my elderly mother and two small children in my party. When I went to the front desk, the lady (who was not very pleasant) insisted that these were "upgraded" rooms even though it clearly did not appear to be the case. Eventually we got the rooms that we had booked, but they did not give us two rooms side-by-side as we had requested. We were also quite displeased as the rooms were not cleaned well with dustballs on the ground and hair in the bathtub. Even after we informed the front desk of this, and they claimed the rooms had been "thoroughly cleaned", the dustballs remained in the rooms. Also, basic amenities such as bottled water and a hairdryer was missing from the rooms. The beds were terribly uncomfortable and creaky, and it was impossible to sleep at night with the thin walls and being able to hear every single thing that was going on in the corridors. We were really glad to check-out of this hotel.

Good hotel for the price, rooms are clean and personnel very friendly and helpful. They have laundry service, rooms are confortable and breakfast is always fresh with variety of fruits and fresh juices. Will recommend to friends and family.

I have been traversing through South America and stayed here for 3 nights. First night was a not the best regarding the room selection. Dont get the room facing the road. Very noisy with close proximity of traffic. The staff were fantastic to switch rooms. They provided a room opposite the roadside, which was nice. A good night sleep! My last night was pleasant, the restaurant was quiet but good. I had the Ceviche is good and the fettuccine is spicy n delicious. And Wilson is personable, with great customer service. Machos Gracious !

Great location, just minute away from the plaza, good room with all the necessity. however, i experienced my airpod being stolen in the hotel when I stored my backpack with the hotel. the hotel manager was making excuses and never owned the mistake. I spent hours both in Cusco and back in US, and ended up filing case to the Cusco police station and Peru customer protection department. what an experience - not recommending to anyone who's looking for a safe and secure place to stay.

The hotel is in the center, so you can discover many restaurants and sights on foot. The rooms are old and very noisy. You can hear not only the street noise extremely well, but everything that goes on around you. We weren't impressed with the breakfast. The most positive thing was the egg station. We wouldn't return to this hotel.